Radisson Blu Hotel, Birmingham

Fab stay and we was on the 16th floor

We stayed o 15th floor suite, bathrooms are very standard

Quality all round

First time staying reception staff very professional but very friendly and very polite. Room was excellent thank you for making our stay memorable.

The only thing to loose down hotel was catering staff with a bad attitude. We were told they were understaffed. We work in catering industry and definitely know the feeling but there was a few issues health and safety hot food from kitchen to service walking through customers eating and walking around. Running out of food on service and your customers having to wait up to 10 minutes or more for it to be replenished tables not being cleaned and reset quickly enough when serving beverage at tables not making sure the they bring simple things like milk and teaspoons and no dishes for people who wanted cereal and cups at coffee machine still having lipstick marks on them. Appreciate staffing problem but there attitude to customers asking for simple things was unacceptable especially as they are paying for there service. Also a mistake made no food allagen was displayed eg. Pepper in mushrooms? Otherwise wise your hotel was 10 star.