Beijing Xihua Hotel

Nothing

They didn’t speak a single word English and the a/c in the room was broken. When I asked them to fix it they didn’t care. Also the water in both the shower and the sink were not dripping away.

They were ok to provide early check-in. The location is good. The rooms are clean and the bed is comfortable. But, due to the many issues exposed above, I felt that my experience with the hotel wasn't the best.

Many problems. First: I got a special price for the room. But unexpectedly I had to pay an extra 15% for service fee that was not included in the final price provided by booking.com. I felt I was deceived. Second: the room was super cold. Beijing now is 5 degrees C outside and the room was not warmer than that I guess. Third: intertingly enough, it doesn't matter if you're a guest paying to stay at the hotel. They won't allow you to sit on the ever empty tables at the lobby without spending money at the bar. I was with my family and there were no other place for us to hang out (and play some cards) besides the relatively small bedroom. I stayed two nights. I left with the feeling that I would have had more problems if I had stayed longer.

Nice spacious room.

In the reception only one person the first day spoke English - the next 8 days nobody did.

When we checked-in, we paid deposit, they said it would be returned the next morning after we leave. My money was never returned. So for today Beijing Xihua Hotel owes me 1 300 RMB, and no sign of remorse.. Don't go there if you want fair price and respectful attitude to you as a client.