Guest reviews
Overall rating
7,6
Good
Based on 2 271 reviews
Cleanliness
5,5
Comfort
5,0
Pickup/dropoff
4,7
Value for money
4,5
Pros
"The customer service was excellent!."
(in 162 reviews)
"Car was clean, at least"
(in 242 reviews)
"Rental agency gave excellent service."
(in 120 reviews)
Cons
"Car not available on arrival."
(in 71 reviews)
"Credit Card payment > $530."
(in 42 reviews)
"Customer service is a bad joke."
(in 93 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
great service
easy drop
car was great
drop off the car
returned the car
friendly staff
great experience
airport location
car smelled
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10,0
Cons: the wait time at the airport. They have to reinput all the info and takes about 30 mintues to do so.
review from
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2,0
Terrible. Avis did not honor a reservation after 60 minutes delay
Cons: Not only did they didn’t honor a reservation during high season, but the clerks did absolutely nothing to try and help and find us a car. They basically have my car away and couldn’t care less how I was going to continue my vacation. I do not recommend Avis in Colombia. It does not reflect the brand.
review from
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3,6
Rent somewhere else
Pros: ...
Cons: Picking up the car was a mission, they work in a little tent inside the airport. Have no power light, they have a computer connected to a car battery that runs out of power and had to wait around an hour for them to get another one. They didn’t have the reserved vehicle available and charged me 170$ MORE for another one. Wouldn't rent again from them
review from
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5,2
Booked Avis online but had to use a different supplier as Avis didn’t
Pros: The car was comfortable but old and dirty inside
Cons: Avis who we booked through did not have a car, the person in charge handed me over to another supplier in the booth next to her. The car was old, had dents and scratches all over it and the interior had stains on the seats. On return they attempted to Schaefer us for washing the car as during our rental period it had rained.
review from
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2,0
Pesimo servicio
Cons: Pesimo servicio de parte de los empleados del counter y los empleados que reciben y entregan el carro, muy groseros y mediocres. El carro estaba en muy malas condiciones
review from
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2,0
The car was not available
Cons: The car was not available upon arrival. And then was not available to book another with in 6 hours. The person at the kiosk could not help or do much.
review from
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6,0
Decent customer service. Underpowered vehicle
Pros: Nice customer service
Cons: Car not as advertised. Underpowered vehicle. Poor performance vehicle.
review from
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2,0
Pros: Nothing
Cons: They did not reserve my car and there had no cars at all to rent
review from
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2,0
Bad service
Pros: Nothing
Cons: 1. They force me to buy their insurance , if not they will charge 2000 dollars to my credit card , although I have bougth insurance thru allianze already . 2. They make me sign a blank boucher , but i already get their insurance , its not good . 3. The car could not be used due to trafic restrictions in Bogota , it was a waste of money . 4. When i went to return the car they were expecting to returned washed , its s rental car and i have never have to do it . 5. They tried to keep the blank boucher with the excuse that they need it for administrative reason , i took it because it not theirs . Very bad experience , never going to rent a car in Bogota .
review from
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2,0
Worst customer service
Cons: When I arrived to pick up the vehicle, the person In the front desk told me that couldn't help me because the reservation was cancelledby avis.
review from
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7,2
Pros: Nice car, we got a free upgrade and automatic instead of the standard car we booked.
Cons: I guess rental cars are not as standard as it is in the US, check in took us about one hour to fill in all the necessary paperwork and answer all the questions. There was not really a drop-off location at the Airport, so we called half an hour before returning the car, but still we waited about 45 minutes on a parking spot before Avis showed up.
review from
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8,0
Pros: Fast and good service
Cons: Actually the car had some age on it
review from
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7,2
Pros: Nice car, we got a free upgrade and automatic instead of the standard car we booked.
Cons: I guess rental cars are not as standard as it is in the US, check in took us about one hour to fill in all the necessary paperwork and answer all the questions. There was not really a drop-off location at the Airport, so we called half an hour before returning the car, but still we waited about 45 minutes on a parking spot before Avis showed up.
review from
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8,0
Pros: Fast and good service
Cons: Actually the car had some age on it
review from
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2,0
Terrible. Avis did not honor a reservation after 60 minutes delay
Cons: Not only did they didn’t honor a reservation during high season, but the clerks did absolutely nothing to try and help and find us a car. They basically have my car away and couldn’t care less how I was going to continue my vacation. I do not recommend Avis in Colombia. It does not reflect the brand.
review from
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3,6
Rent somewhere else
Pros: ...
Cons: Picking up the car was a mission, they work in a little tent inside the airport. Have no power light, they have a computer connected to a car battery that runs out of power and had to wait around an hour for them to get another one. They didn’t have the reserved vehicle available and charged me 170$ MORE for another one. Wouldn't rent again from them
review from
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5,2
Booked Avis online but had to use a different supplier as Avis didn’t
Pros: The car was comfortable but old and dirty inside
Cons: Avis who we booked through did not have a car, the person in charge handed me over to another supplier in the booth next to her. The car was old, had dents and scratches all over it and the interior had stains on the seats. On return they attempted to Schaefer us for washing the car as during our rental period it had rained.
review from
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2,0
Pesimo servicio
Cons: Pesimo servicio de parte de los empleados del counter y los empleados que reciben y entregan el carro, muy groseros y mediocres. El carro estaba en muy malas condiciones
review from
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2,0
The car was not available
Cons: The car was not available upon arrival. And then was not available to book another with in 6 hours. The person at the kiosk could not help or do much.
review from
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6,0
Decent customer service. Underpowered vehicle
Pros: Nice customer service
Cons: Car not as advertised. Underpowered vehicle. Poor performance vehicle.
review from
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2,0
Pros: Nothing
Cons: They did not reserve my car and there had no cars at all to rent
review from
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2,0
Bad service
Pros: Nothing
Cons: 1. They force me to buy their insurance , if not they will charge 2000 dollars to my credit card , although I have bougth insurance thru allianze already . 2. They make me sign a blank boucher , but i already get their insurance , its not good . 3. The car could not be used due to trafic restrictions in Bogota , it was a waste of money . 4. When i went to return the car they were expecting to returned washed , its s rental car and i have never have to do it . 5. They tried to keep the blank boucher with the excuse that they need it for administrative reason , i took it because it not theirs . Very bad experience , never going to rent a car in Bogota .
review from
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2,0
Worst customer service
Cons: When I arrived to pick up the vehicle, the person In the front desk told me that couldn't help me because the reservation was cancelledby avis.
review from
Other suppliers in Bogotá scored
Where can I find Avis hire cars in Bogotá?
Ave. 19 No 122-79 Local 59, Avis car hire
Address
Ave. 19 No 122-79 Local 59Phone
+57 1629 1722FAQs about hiring a car from Avis in Bogotá
How many car hire locations does Avis have in Bogotá?
Avis has 3 car hire locations in Bogotá. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: El Dorado Airport (BOG)?
Yes
Does Avis offer shuttle or airport pick-up services from El Dorado Airport (BOG)?
Yes
