Hotel Solana

Prior to travelling to andorra for a skiing holiday our flights had been cancelled and resceduled, I therefore had to change my accomodation dates by a few days. This could not be achieved by email via the activeholidays.com web site, when phoning active holidays I was informed to phone the hotel direct and when I phoned the hotel they advised me to activeholidays. The change of dates was eventually achieved however it took several phone calls with conflicting advice. When we arrived at the Solana hotel it was immediately apparant that it was not of the standard I would have expected for the cost of the room, it is clearly not a three star hotel. When we got to our rooms to say we were disappointed is an understatement. The rooms were filthy, cigarette stained, smelly, ripped carpets, the shower did not work and the doors and woodwork of the bathroom were swollen and broken from water damage. We had booked three rooms for a week and we stayed one night, the reception tried to get us another hotel but failed to do so, I organisaed another hotel myself ( the Princess Park), a four star hotel for basically the same rate. We lost a days skiing whilst organising this, given that I had paid for a family of five at a total cost of around £5,000 to loose a day skiing is a major issue. To compound the problem the hotel would only grant me a miserly 15% discount on the rooms for the night we did stay.

proximity to ski lift and all facilities.use of pool

pleasant staff and nice swimming pool