Ao Nang Resorts

Pros: i like the staff all was hospitable and helpful. I like the variety of breakfast too. And our room got entrance directly to swimming pool!

Cons: The shower heater is unstable. Sometimes very hot then very cold then warm.. takes showering longer.

Pros: The staff was generally very friendly. The location is away from busy street and quiet, which I was looking for. (It is not hotel's fault that in room next to ours, some drunken fool got home at 3am and then started yelling into his phone for 30 minutes... Unfortunately, inconsiderate idiots like our "neighbor" are going on vacations, too). Despite my "complaints" below, I enjoyed our stay. If below's issues were fixed I would rate it a 5 star instead of a 4 star.

Cons: At start of breakfast time restaurant is understaffed, hence one waits for coffee, etc. After about 8am sufficient staff is present and helpful. One thing I did not like is that no late checkout (just an hour later than normal, at 1pm) was not granted, due to "being fully booked". I have spent 150-200 nights every year in hotels (since about 1997) and know that such a request can be honored, no matter how fully booked it is. Check in is at 2pm ... gives staff a full hour to clean the room... I don't remember the last time when a late checkout request has not been accomodated. Wifi in room is too slow. Charging 60% MORE for airport transfer than a (clean) taxi (800 baht vs 500 baht) is a little unreasonable, I think.

Pros: Breakfast was good, it would be better if the food is Halal. Location is super great with a lot of shops, laundry, travel booth, massage, rent-a-scooter nearby within walking distance. Great size of swimming pool. Kids play room was great. Suitable for couples / families.

Cons: - food menu/ breakfast (maybe can consider Halal certification) - our bed was not comfortable, pillow to soft

Cons: Reception staff need more training in customer service

Pros: The pool is so gorgeous. I love the staff. Location is ok it’s not near the beach but it’s such an amazing resort and a great value.

Cons: NA

Pros: The excess room to the pool. Really awesome.

Cons: The mattress is not comfortable.

Pros: Lovely hotel. We only had a short stay here but it was a great place to stay for location.

Cons: Nothing!

Pros: The tours and the staff were excellent and friendly.

Cons: The halls were a little noisy.

Pros: The hotel takes sustainability seriously and even has bottle recycling, which is rare for thailand. Quite a great location and big comfortable beds. Breakfast was fine and varied day to day. Staff was always pleasant and ready to help.

Cons: The bathroom could use a little updating, along with some of the desk staffs' English language stills. These were minor issues though.

Pros: Rooms were big and spacious. Staff were very friendly and rooms were cleaned to a high standard.

Cons: House keeping started at 7am which disturbed us having a lie in or relaxing start in the morning.

Pros: Everything

Cons: Nothing. This place is really good

Pros: Hotel, the pool, food, location etc. was fantastic.

Cons: Hotel was fantastic. Only thing that annoyed us was that we booked a room including 2 adults and 2 kids on booking.com...then got to the hotel to be told we had a triple room and would have to pay extra for a 4th person...despite it saying it on the booking that we had 2 kids with us. Apparently we have to take it up with booking.com

Pros: Everything. Multiple pools and happy hour twice a day! The customer service was second to none.

Cons: I liked everything

Pros: Location

Cons: The staff at the reception and of house keeping were very rude and unpleasant. While checking out we were forced to pay thb 660/- for some missing cups, glasses and spoons. We told them everything was in the room and we were getting late to catch a plane for BKK. The lady at the reception refused to accept our request and after a lot of arguments she got the room rechecked and found everything in the room and returned the money, we were lucky to just reach the airport on time and catch our flight. I have travelled the world and have never had such an expeditions with any hotel or resort.

Pros: Water sides were great very family friendly. Helpful staff. Beautiful room

Cons: The breakfast wasn’t great we are vegan and there wasn’t much to eat

Pros: Nice pool

Cons: Staff service

Pros: Pool was ok but not worth it or as good as it apears on pics

Cons: Everything... honestly it was not the worst ever but everything was dirty, staff was not helpfull. Hotel services is very expensive compared to other hotels in the area. It was so bad that we moved to different hotel after first 2 nights

Pros: Nice family hotel with great kids Pool. Parents can sit at the pool bar and enjoy a cocktail while listening to some new tracks.

Cons: Service of the staff could be improved. Room cleaning service was not up to expected standard..

Pros: Very clean Good facilities Wonderful staff Great hospitality Value for price

Cons: Some construction was going on

Pros: Swimming pools

Pros: Everything was good and worth the money paid. We loved the huge slide and kids pool. It was the biggest kids pool ive ever seen and my son had so much fun. Morning the reception staff was good and the guy who carried our bags when we checked out went above and beyond to make sure he did his job well. He offered to help even before we askm arranged everything so well and even helped us weight the bags when we were checking the weight.

Pros: great location big rooms hot shower when there is electricity.

Cons: the price Is a little too much for the season. from 9:30 am there is no electricity until 5 pm. I would think that at least we would get breakfast in that price.

Pros: The Facilities are really Good, the staff is good but sometimes they don't speak english properl. Location have a good value.

Cons: They don't offer to pick up the guest from Railay, also they don't explain you what is the best way to get to the hotel.

Cons: Getting to and from the island in out of season is very difficult and expensive so nobody is helpful or cares you do everything yourself it was my worst nightmare and will never return or recommend to anyone

Pros: Bed

Cons: Not proper beach to swim...a lot of rocks!

Pros: Amazing Resort away from the crowds. We stayed 5 nights in a Villa and 2 nights in the hotel. Both were excellent accommodations but the hotel had better shower and led Samsung TV. Great Resturant with a excellent menu. Best 7 day vacation ever. Staff were very friendly and helpful. The view out to the islands was spectacular. They had a electric golf cart to help me get to our Villa since I can’t walk very far. We booked a airport pickup and transfer to a Long Tail boat to take us to the resort since we were arriving at dusk. After 6pm it can be a problem getting to the TonSai Resort. (It’s only accessible by boat.) During the day it’s a about 20 minute boat ride from Ao Nang Beach and the cost is 100 baht. It’s also a rock climbers paradise. Fun to watch! Highly Recommended!

Cons: Nothing could of been better.

Pros: Comfy and clean room

Cons: No electricity during day as down season

Pros: Was a great place to stay, with a nice chilled vibe. Gentle easy walk into Railay, just make sure the tide is out as you won’t make it on to the beach without a climb.

Pros: Beautiful location

Cons: A bit challenging to get to as we had to wait for high tides so the boats could get close. We had to carry our bags a ways to load into boat. Leaving, which we arranged through the hotel was much easier.

Pros: The beach and quiet/relaxing time you can have there.

Cons: It was low season and they have a shut down of electricity from 9:30 to 17:00. Whilst this didn't spoile our stay because we went there to be out on the beach it would have been nice to know about it during booking process. You have to rush a bit to shower in the morning or recharge your batteries and if you have something on the fridge is going to go off. I understand it's good to safe energy and money if the building isn't fully occupied but there are better ways to do this. Staff was nice and helpful at all times tough.

Pros: A great place to stay surrounded by nature.

Pros: Breakfast was very good. Masonry bungalow large, clean and well furnished. Nice garden and beautiful view from the restaurant. Terrific landscape, the resort is located in a astonishing bay surrounded by huge cliffs. Many spots for free climbing.

Cons: The resort is surrounded by a horrible boundary wall. Outside there are many shabby and deserted structures (I suppose they are going bankrupt by lacking access to the sea due to the boundary wall). The place is accessible only by sea and getting in the dark is strongly discouraged for anyone.

Pros: Great hospitality from the staffs. Location is also quite good as it is between the two beaches.

Cons: The lights in the room were too dim.

Pros: Rooms

Cons: Can’t allowed early check in

Cons: We reached the hotel in the early morning and, even if the room was ready, we were not allowed to get in until the official check in time, 2pm. This was absurd for us.

Pros: Staff was amazing and breakfast loved at the owl café

Cons: Room quality in terms of window s doors and sound proof was horrendous Have to pay deposit too

Pros: Only the location is the best thing about the hotel.

Cons: Rude staff, housekeeping not done properly, no lift, poor lighting in the room, too many rules and fines everywhere, no safety deposit box in the room and using the one at the reception is a hassle, only one room key and that needs to be surrendered while leaving the hotel everyday, no breakfast buffet.

Pros: Location was awesome

Cons: Value of money with room quality

Pros: The pool, staff, rooms and surrounding.

Cons: I didn't try the food because not much selection for Muslim. But that's not a bad thing since there's lot of option nearby.

Pros: The pool area is good (if you can get a sun chair), and there is a bar in the pool. The location is good, right next to Noppharat beach, with 7-Eleven, pharmacy, money exchange, bars, restaurants and other services nearby.

Cons: My review is critical mainly because of the unsatisfactory price-to-quality ratio. The price I paid was hefty compared to what I got (though it was peak season). - Poor Wi-Fi. A lot of the time I couldn’t do even basic things, like surfing the web or streaming music (Spotify), and Netflix was way too much to ask for. - Nice pool(s), but too few sun chairs. On a beautiful busy day, all chairs were taken, both at the main pool and the smaller side pool. - Slow service at breakfast. Coming from Northern Europe, I was quite unhappy when all of the following had run out at the same time: muesli, bacon, fruits, and coffee mugs, and there was a long queue to the egg station. I think the hotel makes a bad business decision for serving an “all day breakfast menu” for 189 THB at the same time as serving a breakfast buffet. Instead of bringing food and dishes to the buffet, the waiters were busy taking orders from the walk-in customers and preparing their breakfast trays, even though I was paying the hotel 25 times more than those customers. - The room (superior) was quite basic, nothing fancy, plastic chairs on the balcony. The balcony did have a nice view of the pool area. - There were no safes in the rooms. One must take the valuables to a safe at the front desk, which is inconvenient. - No drawers or other good storage for clothes in the room, besides five hangers. It would have been practically impossible to unpack my suitcase if I had stayed longer. - The check-in process was quite convoluted with several different forms to fill in and sign. That’s too difficult for year 2018, when most of the necessary information was already in my electronic reservation.

Pros: The location of the resort is fantastic. Far enough to enjoy the entire street. Close enough to walk to main area. Fabulous grill and bar directly across.

Cons: No room safe but there is a secure lockup behind reception. Wifi connection not fantastic. Kept dropping out.

Pros: Very friendly staff. Always really respectful and always willing to help accommodate. Very close to the beach and great food everywhere. Breakfast was great and eggs were made to order.

Pros: Pool is pleasant

Cons: Staff is very strict. We can only smoke in a special area

Pros: The pool was amazing the gardens are beautiful. Stunning backdrop next to diamond cave. The verandah was a lovely place to sit. Staff very friendly in the reception. Especially the manager. Very helpful and lovely to deal with.

Cons: Beds hard, pillows lumpy. Rooms clean but dated. Needs a bit of renovation. TV didn’t work but we don’t generally watch tv anyway. We had fan room but no opening windows to let the breeze in. There was aircon in the room but only get remote if paying for aircon. Fan rooms need to have windows to help cool the rooms down. Rooms very stuffy because no window. Can’t leave door open all night. Would definitely go aircon next time. Smaller bungalows had opening windows. Otherwise for the price great value.

Pros: Beautiful pool, great value! Friendly staff

Pros: The staff was very friendly! They had a great breakfast buffet for 100 THB pp which was really worth it :) the room was very spacious and clean, we were very pleased! Also the pool is always welcome in the heat of the day!

Cons: The only complaint was that the hot water did not work for the shower. That being said it wasn’t a big deal since it was so hot out! I’m sure had we talked to the staff they probably could’ve fixed it, but we couldn’t be bothered!

Pros: Could check in early . Friendly staff, cheap continental breakfast for 100 THB Beautiful looking individual bungalow with fabulous view of the limestone . Room was spacious and had all the basic amenities. Close to the East Railay pier.

Pros: Good location, good WiFi , nice pool , bed was very comfy and clean bedding

Cons: I stayed in one of they bungalows they need a good refurbishment

Pros: Super nice scenic area with great swimming pool. Bungalows were cosy and quiet! Away from the messy Railay center, but still close to the beach: 15min both to Phra Nang and Railay beaches.

Pros: The hotel is located in a great location just along the east beach, so you can get to the west beach or Phra Nang beach in 5-10 minutes. Pool is really lovely and the rooms are very clean, they also provide free water every day which is good in the heat! The hotel feels very much in nature and there are beautiful views of the outside of the cave, palm trees and lots of wildlife from just outside the rooms.

Cons: The room I stayed in was fairly simple, and even with the fan it did get a little warm at night. Saying that the room had everything I needed and was exceptionally clean. The breakfast was also fairly average- it is the same price as you pay outside of the hotel in many places for breakfast so price was okay, but the buffet did not have lots of choice and lots of the hot food such as the eggs were a little cold because of being left out. I found that in Railay in general and also in this hotel there are mainly a lot of couples, so this is something to me mindful of if solo travelling. However all in all I had a really nice relaxing break here and thoroughly enjoyed my stay.

Pros: The pool was good and the room was clean.

Cons: There was no communication between the staff and the restaurant, we had an awkward momment because the discount offered was different. There is a long way from the entrance to the lobby and the staff did not help me with my luggage, they were only sit down.

Pros: Beautiful location and pool. Food was delightful and staff spoke good English and were polite and helpful

Pros: Location was pretty central. Room/grounds were only okay.

Cons: Staff seemed rude and like they distrusted you. Definitely didn't make us feel welcome.

Pros: There is so many great things about this place including friendly and helpful staff. A perfect location and an amazing pool.

Cons: The toilet/seat was broken and needed replacing Shower head was broken/ needs to be updated Buffet breakfast was extremely disappointing and not worth what we paid extra. The beds were rock hard.

Pros: Dream Valley Resort was absolutely amazing! The location is breathtaking, resort is surrounded by jungle and mountains so you can relax and enjoy the nature. Staff was extremely helpful and friendly. Room was good, had all equipment. Location of resort is great, Railey beach is very near.

Cons: Our bathroom was with a window that was half covered - taller people could probably see you. Also, no electricity 10 - 17.

Pros: The location is perfect if you want to get away frim it all for a bit. I booked 4 days but ended up staying 2 weeks. Its a great walk to Phranang beach.

Cons: Rubbish behind building 300 needs to be picked up.

Pros: The 2 pools were brilliant. They were cleaned everyday and very spacious . The area was quiet and relaxed and surrounded by nature.

Cons: Air conditioning only available after 5pm til 5am but this wasn’t a big concern as we were out most the time.

Cons: Very basic room. No electricity during the day which wasn’t previously mentioned. Not overly clean

Pros: No power between 10-5 is no big deal as I was never in my room at those times. Tonsai is an adventurous place with a vibe of freedom and no worries. If you’re a lazy tourist don’t stay there. If you’re backpacking, don’t miss it.

Cons: The room should have a small broom since the cleaning staff only clean rooms once every three or four days. Also, the hotel needs to clean the grounds. The space behind the building with rooms 308-315 has rubbish scattered all over. It’s quite unpleasant to see.

Cons: We had to leave the resort early due to location as there was no way of getting across to railay beach other then climbing over a mountain,I choose this hotel for my mum she is 60 years old there was no way my mum could see the island we also struggled to get of the boats as there was no help from staff I was disgusted as my mum can not walk without walking stick,there was also no power in the hotel from 7:30 until 17:00 which meant there was no air conditioning no TV could not even charge phone for my mum or my brother and I ,tonsai beach was clay and rocky very hard to walk on with luggage,also rooms dont get cleaned every day staff very unfriendly

Pros: Daytime staff person was just lovely! So friendly and helpful! The rooms were comfortable and visually appealing. The air conditioning was heavenly and worked well. Beautiful grounds and pool. Great location.

Cons: The nighttime staffperson was a bit on the rude side. Was not a fan of the cockroaches in the bathroom which we could not seem to keep out no matter what we did. Although from what we saw in Thailand - cockroaches are just going to be there no matter how nice your hotel is.

Pros: The pool are was great. We had families of monkeys come down the trees and they were eating the leaves by where I was sitting. Very cute. The area is very restful. There are only a few cars, bikes. Golf carts on the island. Watching the rock climbers was very cool. The rocks that are around the island are very cool.

Cons: The door going into the bathroom is quite low. Bathroom wasn’t as clean as others we stayed at. They only clean your room every other day. Had to get our own towels the next day and same with the waters and make your own bed. The room we saw on their web site was not the room we were given. Had to go back to reception and ask to see some other rooms. The picture on the webpage are way nicer than what we got. The newer building have nice rooms.

Pros: The pool seals it! I think it’s the best option in Tonsai. If having no electricity from 10-5 doesn’t bother you, and if it does, why do you want to stay in Tonsai? PLEASE!!! When you book your longtail boat from Ao Nang or wherever, be aware that if you get off the boat in Railay YOU WILL HAVE TO HIKE. It’s a great hike through the in land jungle or along the sea and through jungle from Railay west beach. If you have suitcases you’ll regret bringing them. Best for those with backpacks. Do your research people.

Cons: Staff could up their cleaning schedules. I didn’t really mind, but having a small broom in the room would be nice.

Pros: They provide extra towels for the swimming pool and they prepare and awesome lemon shake!

Cons: The resort overall is not well maintained, the towels and bed linen were dirty, the bungalow needed some improvement in terms of furniture and bathroom conditions. The swimming pool needs to be better maintained as well because it has hundreds of tiles missing and the clorine levels seemed to be too high. Just for your information there is no power in the bungalow from 10qm to 5pm.