Hôtel Alpina

The location was the only good thing about the hotel - opposite the ski lifts.

The staff were unfriendly, not helpful and everything we asked for was an issue. There was no reception cover most of the time and the bar staff had to take questions and they either did not know anything or didn't want to help. When we asked the hotel (a member of the bar staff) if they could kindly book the taxi to the railway station - they had booked the inward taxi - they said here were some numbers of taxis and book ourselves! They eventually did book the same taxi we had on arrival but it left us with a very negative view of the staff. The food in the restaurant is poor we ate a la carte not half board (over cooked vegetables, tough steak, trying to have an international flavour when local specialities would be much better... it goes on!), the restaurant staff appeared over worked and the service was slow and we had to keep asking for things. We asked to leave our luggage in a storage area (normal request) whilst we went skiing on the last day and they were not happy just indicated we could leave it in the sitting area in the reception and when we came back the luggage had been removed ( we couldn't find it!) because they were setting up for an external event there and it was in the way!! This is the first time I have had such low quality food and service in a Swiss hotel - we have travelled to ski all over Switzerland and I also lived in Geneva for a few years. We went to ski in Grimentz for its wonderful off-piste skiing. The overall ambience in the hotel was not good and we got the impression that they didn't care because they didn't have to. They are the highest level hotel in Grimentz (3*), next to the lift and have a spa, therefore I assume they think that they don't need to make an effort to keep clients.

great location and rooms were simple and clean.

The service was terrible---the person working the front desk carried herself as though she didn't want to be there and every guest interaction was an interruption of her day.