Traveller reviews
Overall rating
6,4
Good
Based on 397 reviews
Boarding
6,5
Comfort
6,8
Crew
7,2
Entertainment
6,4
Food
6,0
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Aeromexico information
| IATA code | AM |
|---|---|
| Routes | 126 |
| Top route | Mexico City Benito Juarez to Monterrey Gen Mariano Escobedo |
| Airports served | 57 |
| Top airport | Mexico City Benito Juarez |
Aeromexico traveller reviews
Pros
"AeroMexico offered a great service!"
(in 113 reviews)
"Crew was friendly and professional"
(in 235 reviews)
"Crew pleasant & food good."
(in 99 reviews)
Cons
"Had a 2 hour delay"
(in 28 reviews)
"Horrible food for a business class"
(in 29 reviews)
"Customer service in GDL airport"
(in 43 reviews)
Recent reviews
Traveller rating
1442
643
515
716
13
Find reviews that mention:
flight attendants
connecting flight
flight was delayed
great flight
food was good
crew was great
great service
first class
customer service
worst airline
hour late
two hours
city airport
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10,0
All good
review from
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6,0
The 2 seat exit row seats are much narrower than any other seat on the plane. I paid extra to be in an exit row and it was extremely uncomfortable.
review from
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8,0
Pudo haber más comida
review from
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4,0
No cool air while we boarded and waited to depart. Very hot on board
review from
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2,0
Everything could have been better. The customer service was horrible! My flight got delayed and that lead to domino effect of loosing reservations in my vacations.
review from
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8,0
I was stopped before going to the airplane as they hadn’t scanned my passport. Not the first time it happens but they normally do this before boarding begins, and I had scanned my passports through the app
review from
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2,0
flight canceled, after 6 hours waiting in the airport talking to very nasty untrained aeromexico people ... i had to stay teh night in mexico city and they put me in teh cheapest hotel ive slept in my life without A/C ... worst day of my life... DO NOT FLY AEROMEXICO!!!
review from
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2,0
Waited 3 hours for luggage b/c it cam out of the wrong carousel.
review from
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8,0
Only the seats were uncomfortable
review from
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10,0
👍
review from
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10,0
Easy
review from
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2,0
No signs for boarding, rude boarding staff.
review from
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8,0
SLC was bad to much chaos with TSA
review from
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8,0
Airport is great. A train would help. Also. Upgrade with empty planes is desirable
review from
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10,0
everything is very good the service
review from
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2,0
Airline did not provide wheelchair on connection flight
review from
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10,0
Awesome flight
review from
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2,0
My gosh, Aeromexico really just couldn’t be any worse. From start to finish, everything was terrible. Canceled flights, losing a day of our vacation, having to stay the night in Mexico City because of said canceled flight, no entertainment system, horrible turbulence, flight attendants who couldn’t be bothered to do their jobs. It’s just a horrible airline and Covid has made it worse. Avoid if you can and go with Delta or Alaska.
review from
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8,0
The flight boarded from the most remote gate in the whole airport, so it's a long walk from wherever you are (Gate F). Since this seems to be the most recent addition to the airport, then there's nothing at that gate in regards to shopping, drinks or food. We were just connecting from a LONG flight and didn't have time to eat. Other than that, the crew was supper attentive, the flight left on time (SURPRISE!) and got to Torreon earlier than expected.
review from
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4,0
Business-class looks more like an economy plus. They have practically nothing to offer on broad. Really disappointed
review from
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8,0
The screen for my seat was not working so no entertainment in my seat only.
review from
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8,0
The screen was not working so no entertainment was available in my seat only. Also, seats in the row before the Exit row do not lean back. I learned this today :-)
review from
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6,0
Long delays. Boarding process very hard to hear. Chaotic. Not good
review from
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8,0
50 minutes waiting to open the door of the plane already parked better logistic plz
review from
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10,0
The snacks, You can be offer more snacks
review from
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2,0
Horrific check in employees. If I could rate it zero stars I would. I give them one triangle:
review from
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6,0
Been able to deboard faster it took forever after we arrived at the gate
review from
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2,0
We landed and were kept on board 40 minutes after landing with no explanation! I tweeted the airline for help which they replied asking for the flight number and then ignored everything else. Very unprofessional. Very bad experience
review from
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2,0
3 hours delay
review from
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8,0
La
review from
Aeromexico FAQs
What is Aeromexico's carry-on size allowance?
Where does Aeromexico fly to?
What is Aeromexico’s primary hub?
How does KAYAK find such low prices on Aeromexico flights?
Flight status
Aeromexico route map
Top airports served by Aeromexico
- Mexico City Benito Juarez Airport (MEX)
- Guadalajara Miguel Hidal Airport (GDL)
- Cancun Airport (CUN)
- Monterrey Gen Mariano Escobedo Airport (MTY)
- Tijuana Rodriguez Airport (TIJ)
- Mérida Rejon Airport (MID)
- Puerto Vallarta Ordaz Airport (PVR)
- Los Angeles Airport (LAX)
- Hermosillo Gen Pesqueira Garcia Airport (HMO)
- Villahermosa Capitan Carlos Perez Airport (VSA)
- Chihuahua Fierro Villalobos Airport (CUU)
- San José del Cabo Los Cabos Airport (SJD)
- Ciudad Juárez Abraham Gonzalez Airport (CJS)
- San Francisco Airport (SFO)
- Houston George Bush Intcntl Airport (IAH)
Aeromexico contact information
- AM IATA code
- +52 (55) 5133 4000 Call
- aeromexico.com Visit
Overview of Aeromexico
To keep customers busy during their trips, Aeroméxico has an app that you can download onto your phone or tablet prior to take off in order to watch recently released movies and television shows. Travelers are also welcome to use messaging and texting apps on their phones to keep in touch with their loved ones without having to pay for the plane’s Wi-Fi.
With this airline, it is possible to travel all across the world, including to the continents of Europe, Asia, and South America. While France, Spain, and the Netherlands are great destinations for anyone hoping to have a vacation in Europe, Peru, El Salvador, and the Dominican Republic are convenient options for those going to South or Central America.
For those that are interested in having a particularly comfortable and luxurious trip, choose to fly in the Clase Premier class. In addition to giving you access to an airport lounge while waiting for your flight to start boarding, this class will provide you with a reclining seat that transforms into a flatbed, priority check-in and boarding, a free hot meal, the option of checking a bag for free, and unlimited beverages.
Aeroméxico codeshares with several different airlines, including Air France, Copa Airlines, and Korean Air. Additionally, the company has had a joint venture agreement with Delta Air Lines since 2011 that allows them to codeshare certain flights, as well as determine the prices for certain trips together and share the profits and costs for flights that go directly between the United States and Mexico.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.