Hotel Royal @ Queens

Room was a decent size, beds were really comfy. Great location, minutes away from Bras Basah and Bencoolen MRT stations. Surrounding heritage buildings were a plus.

Bedroom lighting was too dim, bathroom lighting was atrocious (for putting on makeup). Sliding bathroom door was difficult to pull out - put a handle on that thing! No breakfast included.

Overall its ok.

Didn't get any warm water

Hotel with a good location and facilities, and we got connecting room.

Good location, can't complain about the rate with the location. Good bargain

I guess they have too many group visitors that give them a lot of challenges when it comes to answering questions from guests. Most staffs are pretty exhausted and lack of patience when answering. You may say no bottled water to save the environment, but there is no need to "sell" them at a dollar as this makes the hotel looks very stingy. Installing water dispenser at each floor will solve this matter. Corner room has weak wifi and the corridor filled with cigarette smoke. Suggest the staffs to use positive sentences when answering. Just a few minutes of conversation, all I heard was "no free water, no breakfast, no this, no that.. " feel very unwelcoming