a&o Prag Metro Strizkov

Excellent staff at reception. I have to say the staff - working under enormous pressure from long queues of people waiting to check-in - are amazing. Always found them extremely polite and willing to help. Big bed room and bathroom. Very comfortable bed. Very decent breakfast in the morning with a really good variety to suit a range of different tastes.

Unfortunately, there are many things which need attention. The items listed below are fairly straightforward and if attention is given to them would turn this into a really good hostel/hotel experience. 1. Even with the rather mild weather during my stay, the room was far too hot and uncomfortable. You are only able to open the windows a very small amount, and therefore the air circulation is very poor. Rooms definitely require air conditioning or at least a decent fan. 2. I stayed here for 7 nights, yet my bed linen was not changed once. Cleaning staff came into the room daily, but all they seemed to do was top-up toilet paper and change towels. 3. Far too long to check-in - one can expect to wait half an hour up to 45 minutes to check-in. During my one week stay here, I noticed time-and-time again people waiting in long queues to check-in - sometimes 40 or 50 people waiting to check-in and only two people working at reception. I would suggest during busy periods at least 4 receptionists checking customers in. 4. Like many other customers, I paid for my breakfast. Customers are given tokens which they deposit in a box when entering the breakfast room. However, on numerous occasions, I noticed people coming in for breakfast who had clearly not paid. This is very annoying for those people who pay. Needs to be a better system put in place to ensure only customers who pay receive breakfast,