Mama Shelter Prague

nice and clean room, free lan connection in the room, good breakfast, very close to the fair

sometimes is a problem take the lift ( too busy ) and I could not eat at the restaurant : was empty but they asked to me to wait 20 minutes !!!!!!!!!!!!!!!!! )

The room was nice. We were on the tenth floor and had a great view looking toward the northeast. We were within a two minute walk to the tram which went directly to the Old Town. The internet was high speed and came with an ethernet cable attached to the telephone.

When we booked the hotel we were told the parking fee would be 18 euros. We were charged 27 euros. When I questioned the extra parking cost at check out, the clerk became very combative. The hotel advertised a euro to krone conversion rate but charged us an entirely different, more costly to us, rate. The breakfast room was filthy despite the fact that I counted seven staff members standing around and chit chatting among themselves. The bar tender rolled his eyes when I asked for more ice in my drink. All and all, the staff was lacking in professionalism and needed much more training in providing friendly service to it's customers.

I chose the hotel because of its location, which was very convenient for me. I liked the breakfast, which was great.

The rooms were not very nice. The parking price is just ridiculous provided the parking space is not guarded and it is not an inside garage.