| Monday | 07:00 - 22:30 |
| Tuesday | 07:00 - 22:30 |
| Wednesday | 07:00 - 22:30 |
| Thursday | 07:00 - 22:30 |
| Friday | 07:00 - 22:30 |
| Saturday | 07:00 - 22:30 |
| Sunday | 07:00 - 22:30 |
Pros: Great customer service. It was quick to get the car and return it. The price was fantastic and the car suited out needs.
Cons: The car needed new tires and wipers. We had to put air in the tires several times.
Pros: Everything went smooth, thanks.
Cons: Nothing.
Cons: All was great!
| Monday | 07:00 - 22:30 |
| Tuesday | 07:00 - 22:30 |
| Wednesday | 07:00 - 22:30 |
| Thursday | 07:00 - 22:30 |
| Friday | 07:00 - 22:30 |
| Saturday | 07:00 - 22:30 |
| Sunday | 07:00 - 22:30 |
Cons: Everything went very smooth quick pick up and drop off also very friendly
Pros: We have been renting from another car company for years. Enterprise was so convenient - right at that airport (no shuttle), the car looked new and was very well maintained AND it was the lowest we ever paid. We will use them again and tell our group!
Cons: Nothing!
Cons: So convenient having the car rental right outside the terminal. Clean and efficient process with very polite assistance.
Pros: The car was just the right size and it was very clean.
Cons: The drop-off was difficult because there was no where to park and there were no Enterprise attendants outside to provide assistance. Otherwise my overall experience with Enterprise was very good.
| Monday | 07:00 - 22:30 |
| Tuesday | 07:00 - 22:30 |
| Wednesday | 07:00 - 22:30 |
| Thursday | 07:00 - 22:30 |
| Friday | 07:00 - 22:30 |
| Saturday | 07:00 - 22:30 |
| Sunday | 07:00 - 22:30 |
| Monday | 07:30 - 20:00 |
| Tuesday | 07:30 - 20:00 |
| Wednesday | 07:30 - 20:00 |
| Thursday | 07:30 - 20:00 |
| Friday | 07:30 - 20:00 |
| Saturday | 07:30 - 20:00 |
| Sunday | 07:30 - 20:00 |
Pros: Very helpful and professional staff. Efficient check in and check out
Pros: Staff and the process very easy.
Cons: Better maintained car. Our mini van was less than 50k miles but the van was long due for oil change and was making few noises. It had dents too. Otherwise the rental itself is good.
Pros: It was very easy to get my rental in Aruba airport. Drop off was even easier.
Cons: Nothing really.
Pros: Staff was AMAZING! Super friendly, fast & great
Cons: The speakers in the front didn't work so we couldn't have music on
| Monday | 06:00 - 23:00 |
| Tuesday | 06:00 - 23:00 |
| Wednesday | 06:00 - 23:00 |
| Thursday | 06:00 - 23:00 |
| Friday | 06:00 - 23:00 |
| Saturday | 06:00 - 23:00 |
| Sunday | 06:00 - 23:00 |
Pros: Staff was pleasant & helpful At checkin I left some papers. An agent figured out they were mine brought them out to me.
Cons: The facility is small and congested. But it is also close and well run🙂
Pros: Drop-off was super easy, car was ready when check-in was finished, car was clean and worked well for our needs, great price for the week.
Cons: Check-in took a very long time
Pros: Rental location very short walk from airport exit. Drop off well marked and employee came out immediately upon return. Clean business - clean car.
Pros: Very easy
Cons: Workers forgot about me waiting for the car out back when I picked it up.. after 20 min of waiting I had to go in and remind them I was still waiting for the keys
Pros: The price was very affordable, and the car was in great condition. The rental booth was in a centralized location directly in front of the airport which made pickup very easy!
Cons: Nothing at all.
Pros: Super easy and fast process. The vehicle was reliable, clean, everything worked perfectly. Helpful staff.
Cons: All was perfect.
Pros: Quick check in and no problems with the vehicle.
Cons: Nothing
Pros: We have traveled to Aruba several times but this is the first time we used Kayak and Budget rental. It was by far the easiest rental car pick up and drop off I have ever had.
Get what you pay for
Pros: Price was good, pick up and delivery ok,
Cons: The car was all scratched up, the tire was low, made screeching noise braking or starting to accelerate, the it went flat cause there was a screw imbedded in the tire. They really need to check all the tires, glad I wasn't out in the Arikok park! Took an hour for someone to come and fix it, very nice man but his tools were nonexistant, tire change took 2 hours because the jack fell over, scary. Glad the man wasn't hurt! Going to think again when renting a less expensive car and Budget, had a better experience with other rental companies
Pros: The car didn't break down.
Cons: It was a basic car. Not worth the money I spent for it.
Pros: everything went well
Pros: The car they rented us, even though it was smaller than the class/size we reserved, was clean and comfortable.
Cons: We did not receive the size/class car that we reserved (reservation was made several months ago) and were told none was available. No apologies were offered - the attitude was just "too bad". They tried to get us to rent from Dollar next door, but we were on our one vacation of the year and felt it unfair that we would have to spend all that extra time to do another reservation and payment, plus a potential price difference. So instead, they found us a smaller car, and I had to go back and negotiate the correct price. Then, when we dropped the car off eight days later, 25 - 30 minutes later than expected, they charged me for an extra day. I think there could have been much better Customer Service. Thank you for asking for feedback.
Very Convenient
Pros: Rental building is right across the street when you exit the Airport. Fast pickup.
Cons: Car was a little beat up.
Great Rental
Pros: Fast service clean car..No problems..
Cons: Nothing
Rough start
Pros: The guy giving us the car St Aruba airport was not concerned at all that right front tire was real low. I pointed this out he told me to stop at a gas station and fill it. I told him that was out of the question and I wasn't going to take a car that has a tire with a slow leak. He told me to go to the main office about a half a mile away and they would deal with it. This was pretty poor. When we got to the main office they were shocked and change your tire in mediately so it all worked out.
Budget was fine
Pros: Car was fairly new. People friendly. There are not many street signs in Aruba so some interior lications a bit difficult to find. Once main roads located it is fine. Phone GPS much better than local maps.
Cons: Windows inside were very dirty so hard to see in sun and car lights. Front car mats flimsy and dangerous as they slid up under gas pedal. Just put them in the back!
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 08:30 - 18:00 |
| Sunday | 09:30 - 18:00 |
Rental from hell
Cons: When we arrived our reservation was cancelled so Ace never sent the shuttle to the airport. We waited in the rain for 90 minutes. Then we were not told to activate a button on the key fob to deactivate a theft protection and start the car. We spent $30 on tips to strangers trying to start our car.
Pros: Great service on both pick-up and drop off
Great Service and Very Affordable
Pros: I would definitely use this company again. Staff was friend;y. Service was easy. Price was affordable. A+
Pros: Service was great
Cons: Great
| Monday | 07:00 - 22:00 |
| Tuesday | 07:00 - 22:00 |
| Wednesday | 07:00 - 22:00 |
| Thursday | 07:00 - 22:00 |
| Friday | 07:00 - 22:00 |
| Saturday | 07:00 - 22:00 |
| Sunday | 07:00 - 20:00 |
Worst Experience ever in car rental
Pros: Absolutely NOTHING
Cons: We made a reservation for a van amd when we got there there was NO van, there was also NO other vehicle that wohld fit 6 people available- we were given 0 options!!! We hace to take a small car and come back the next EVENING to get a van, disrupting all of our plans! Not to mention how RUDE the employees were, Michael was by far the rudest person!!! I hd to call Dollar US cuatomer service juat to complain because there was not even a manager in store!!
Fast and fridly
Pros: Service was fast and friendly. We were in our rental very quickly and on our way!
Good rental but a bit pricey
Pros: Liked the ease of pickup and dropoff
Cons: Was not a great value for money, since I can't say the car was in great condition which is what you would expect in rental cars. Luckily it didn't breakdown which was also a worry I had.
Pros: Service.
| Monday | 06:00 - 22:00 |
| Tuesday | 06:00 - 22:00 |
| Wednesday | 06:00 - 22:00 |
| Thursday | 06:00 - 22:00 |
| Friday | 06:00 - 22:00 |
| Saturday | 06:00 - 22:00 |
| Sunday | 06:00 - 22:00 |
Cons: The total charge quoted to me was $221.02 for a 9-day rental. I had phoned Thrifty when I had made the reservation to inquire where the car pickup location is, and the representative stated that he believed it was the kiosk at the airport. Even the copy of the reservation stated "Free Shuttle To Car". However, when I checked in at the airport kiosk, they stated that the pickup for the vehicle was offsite from the airport, that they did not provide a shuttle to the offsite location, and that I would have to take a taxi to the pickup point. They claimed that the statement in the reservation copy that I produced at check-in was no longer in effect and that it was shown there in error. Instead, the offered to have me pick up a vehicle at the airport, but that I would have to pay an additional $24.91 USD + tax for "Airport Fee", which raised my total rental fee to $246.40 USD, an increase of $25.38 USD. I was not in a position to seek a taxi at that time, so I reluctantly agreed to accept the additional airport charge. Other competitive car rental firms that I've used for many prior years all offer free airport shuttle to offsite pickup and drop-off locations. If I had known this beforehand, I would likely have rented elsewhere who also quoted me competitive rates. Although I have rented from Thrifty a few times in the past without issues and was satisfied with their rentals, this time I feel I was a victim of erroneous advertising and a misleading claim of a bargain rate.
Pros: The easiness of the drop off. Plus they were helpful.
Cons: Our arrival could have been handled better, they didn't seem to care if we rented or not.
Pros: Staff was helpful & reasonable!
Cons: Lower prices for a Jeep haha, everything was perfect!
Poor over all.
Pros: Nothing
Cons: Rude staff, wrong car, no shuttle as reserved. I did not rent from them.
Increased Price
Pros: The car was in good shape, drove well, very nice KIA Optima. Staff was friendly.
Cons: I thought i booked pick up at the airport. Which i was informed I didn't. They increased the price based on airport rates.
| Monday | 08:00 - 20:00 |
| Tuesday | 08:00 - 20:00 |
| Wednesday | 08:00 - 20:00 |
| Thursday | 08:00 - 20:00 |
| Friday | 08:00 - 20:00 |
| Saturday | 08:00 - 20:00 |
| Sunday | 08:00 - 20:00 |
Pros: Great staff, car in excellent shape, good value for the money.
Cons: Pickup a little backed up and a little slow but it was a prime arrival time at airport.
Pros: NO PAYLESS RELOCATED TO A HOTEL AND HAD NO INFORMATION OUT SIDE REGARDING..WE HAD ASKED SEVERAL COMPANIES WHERE THEY WERE LOCATED.
Cons: WHERE TO PICK UP THE CAR WOULD HAVE BEEN NICE ...THE CARS WERE CRAPPY HAH TO GET ANOTHER ONE THAT WASNT FALLING APART ALSOAND MORE EXPENSIVE THAN CURACAO THAT HAD BETTER CARS
Pros: Staff was ultimately accommodating, but not quick to assist.
Cons: Firstly, the car was a 2016 and a piece of garbage. The door lock only opened the driver door, rather than all of the doors as it should have. Our car died on the island. We called the service number and they told us 20-30 minutes. An hour later they came, tried a jump start and battery, but to no avail. They said the car needed to be towed, and after a phone call, said they were to take me to the airport to get a replacement. I questioned the drop off point since Payless is offsite. Of course, when they dropped me at the airport, there was no one there. I imposed on the Avis attendant (Avis owns/partners with Payless) to get me a ride to Payless. There they gave me a replacement vehicle. But no one from Payless knew of any of my previous conversations with them during this ordeal. To their credit, they provided me with a courtesy discount for my troubles when I settled my account.... but only after I asked.
Cons: Had some problem finding the drop off site by the AUA airport
Cons: High pressure to buy extra insurance even though I kept telling her our credit card covered it. We ended up paying for it. Also the air conditioning did not work well, we were miserable driving around.
Cons: The car was disgusting inside. It smelled bad and they tried to hide the odor with some type of air freshener which made it twice as bad. And it was full of cockroaches! Very upset with it all around
Pros: Staff was friendly.
Cons: Be prepared for slower service - island time.
Pros: The staff was friendly and easy to work with. Both pickup and return was easy and quickly accomplished.
Pros: Staff was rude when we encountered issue. The car has a cockroach infestation and we had to seek alternative method of transportation as we cannot use the vehicule. We also had to waste time to deal with an exchange.
Cons: Cleaner car, better customer service.
Pros: Drop off went smoothly. Price was good.
Cons: Payless was listed as being on airport. This was false. We didn’t see a Payless sign on any of the car rental places in Aruba and started asking around. We were directed to Avis, who called Payless to come pick us up. Employees were not very friendly and ended up charging my debit card twice
not located at the airport
Pros: overall once we arrived at the off site office (10 minute drive to airport) it was a straight forward process
Cons: -scare tactic to buy policy direct through payless and not through kayak as we originally did. also the policy they sell is $8 more a day -we had to sign a waiver that we would not get sand in the car. i questioned this as Aruba is an island surrounded by you guessed it SAND. The lady told me not to worry that it was standard. I've rented from other companies in the past and was never forced to sign a waiver regarding sand. -the facility is about a 10 minute drive from the airport. frustrating because I specifically requested an airport based rental company. the lady played it off all surprised that it was a glitch, however it's a complete lie. - there are better rental companies on the island, i will not rent again from them unless I has to .
Not nearby AirPort at all
Pros: Car was fine, price was fine, paperwork a little much
Cons: No signs for Payless at AirPort, Avis place is somehow associated with Payless, called them and I was picked up. The rental place is at least 15 miles/minutes away in Bacatera. I was told I could drop the car off at the AirPort but instead had to drop off in Bacatera and wait for a shuttle back. All this should be clear at time of reservations
Good value
Pros: Good price
Cons: Need American made choices
| Monday | 08:00 - 20:00 |
| Tuesday | 08:00 - 20:00 |
| Wednesday | 08:00 - 20:00 |
| Thursday | 08:00 - 20:00 |
| Friday | 08:00 - 20:00 |
| Saturday | 08:00 - 20:00 |
| Sunday | 08:00 - 20:00 |
Cons: Vehicle had 63K+ miles and was well used.
Pros: Poor service. May 1st is labor day on the island. None bothered to inform customers that all gas stations would be closed. Every single customer complained about their lack of anticipation and it did not bother them to charge premium for gas not being full.
Long wait time, old crappy car
Pros: It was not expensive, even with the extra insurance.
Cons: Atrociously long wait at the airport rental counter. It took us 30 minutes to fly from Curaçao to Aruba, and one hour to rent! There were four people working at the counter, with one working and three looking and a huge line of customers. The car itself was rundown, big mileage (35,000km) and very basic. I understand it was an economy rental, but I expected more from Avis.
Slow pick up
Pros: Low cost
Cons: Took almost an hour to get the car. Nice clerk but only one to assist customers. Process was very slow. Other workers did not assist just stood around.
Four wheels and working transmisson
Pros: The car had four wheels and transmission and brakes were working. Office was across street from terminal.
Cons: I had ordered an SUV but was downgraded to a KIA sedan. Car seats were smelly and full of old sun screen. Car was dented and scratced and probably at the end of it's rental life. Office was unorganized and had slow and inefficient service. personnel were not customer friendly. First trip to Aruba. Marriott hotel was great but car rental and airport experince will keep me from ever returning to Aruba.
Old car
Pros: Easy pick up drop off right at the Aruba airport
Cons: Old car, very small, could barely fit all luggage and the three of us. Car engine was run off and making strange noise - did not expect this from Avis. Was just ok for small trip on the island.
Cons: The service was condiscending and poor. We felt like we were a burden to the staff. If they had he option of sitting there vs making sales they would gladly turn the closed over and sit around. We returned the car to a poorly marked airport parking lot and they refused to take the car. Instead I had to pay 10 ISD to get my car out to return it to them. It was literally 10 steps away from where they keep their own cars. It was such a bad experience I will never rent from Avis again
Cons: Car was in terrible shape. The windows were so dirty on the inside that the defroster didn't work, the brakes squealed when they were applied, the fans that blow the A/C worked intermittently and the passenger side seat belt wouldn't tighten. Lastly the starter seemed to be on it's last leg as it often took two or three times to start the engine.
Cons: Expensive
Garbage
Pros: Nothing
Cons: Car was beaten. Little dents everywhere. Horrible looking automobile. I was surprised from Avis.
Car rental - slow
Pros: Car was in very good condition and met my needs.
Cons: Long wait to get the car and what appeared to be a very slow process with too much paperwork. Little of the reservation and set up was automated. I have usually rented from Hertz i the past who is far superior in the car pickup and drop off process.
Pros: Avis did not have a car ready for me upon arrival and said my reservation was not valid. It took over an hour of arguing to secure a car as I had my reservation in hand Same upon return. Almost an hour to check out with a claim that there was a dent in the car but in reality the dent was on the car when i pick up the car. The entire experience was extremely stressful with my blood pressure rising. The stress is not worth it! I feel like I was scammed. I have rented cars for over 30 years all over the world, this was the worst experience ever!
Didn't have any vehicles
Pros: That the agent referred us to a different rental company..
Cons: I reserved a car and they didn't have any left so I had to rent elsewhere.
Car sucked
Cons: It would start. Most of The time. I would not rent a car from these people. They don't know their cars very well. I would always wait until you can see the actual car you are renting prior to actual rental to avoid disappointment.
No Car Provided Despite Reservation
Cons: I made the reservation for Dec 28 on Oct 1. When I arrived to pick-up the car (on time), I was told by the rude employee they "have no car for me" with no additional information. I had a reservation with Avis that they did not satisfy. I will never book with Avis again.
Left me and my family without a vehicle on Christm
Pros: Nothing!
Cons: I made this reservation in early September for a pickup at the airport in December 25th. I called in and verified the reservation two weeks in advance. When we arrived at the airport, with reservation in hand, they said that they didn't have a car for us!! They didn't offer any help, just left me and my wife and three children standing there, on Christmas day! They didn't seem to even care! I had been planning this trip since March! Words cannot express how upset I am with this company! I am looking into perusing this even further!!
Worst decision ever!!
Pros: Absolutely nothing!
Cons: I called to confirm my SUV rental from AVIS 1 month and 1 week ahead. I called again while waiting for customs in the airport- they no longer had the SUV I reserved previously and only a sub compact for the same price. Given the fact we had 4 adults and 5 luggage, this wasnt going to work. The only thing she added was she WASN'T going to charge my CC. Can you IMAGINE? I would recommend NOT using this sketchy company. This is the second year ina row I aTTEMPTED TO rent through KAYAK and it fell through and I ended up with no vehicle. Very disappointing!
Great!
Pros: I was very pleased with our rental experience. I can't say we needed anything different or better. Great experience! Thanks!
Look for Another Rental Car Company!
Cons: The customer service was awful. 5 People at the front desk and anyone was willing to help at all. Car condition was really bad. Definitely my last time with Avus.
Reservation confirm . NO CARS at the place
Pros: Nothing
Cons: KAYAK emailed a confirm reservation . Whe i arrived they said they dont have any cars . I had to find another rental in situ. Do not comfirm reservations if they dont have cars
I did not rented,service was terrible at AVIS Aru
Pros: nothing
Cons: i bought from u the alliance insurance so AVIS did not liked and wanted to put a large deposit in my credit card so i left the Avis office for Hertz....I not renting more cars w u
AVIS Aruba
Pros: Easy pick-up & drop off.
Cons: Insurance was 3rd party NOT Avis
Pros: Scare tactics to sell insurance
Cons: First 2cars had flat tire
Pros: Nothing worth mentioning
Cons: I did not like authorizing $500 extra with the insurance. It would have been $1200 without the insurance. I think that is ridiculous.
