Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8,0
Pros: Quick check in and no problems with the vehicle.
Cons: Nothing
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10,0
Pros: We have traveled to Aruba several times but this is the first time we used Kayak and Budget rental. It was by far the easiest rental car pick up and drop off I have ever had.
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6,8
Get what you pay for
Pros: Price was good, pick up and delivery ok,
Cons: The car was all scratched up, the tire was low, made screeching noise braking or starting to accelerate, the it went flat cause there was a screw imbedded in the tire. They really need to check all the tires, glad I wasn't out in the Arikok park! Took an hour for someone to come and fix it, very nice man but his tools were nonexistant, tire change took 2 hours because the jack fell over, scary. Glad the man wasn't hurt! Going to think again when renting a less expensive car and Budget, had a better experience with other rental companies
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6,0
Pros: The car didn't break down.
Cons: It was a basic car. Not worth the money I spent for it.
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10,0
Pros: everything went well
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5,2
Pros: The car they rented us, even though it was smaller than the class/size we reserved, was clean and comfortable.
Cons: We did not receive the size/class car that we reserved (reservation was made several months ago) and were told none was available. No apologies were offered - the attitude was just "too bad". They tried to get us to rent from Dollar next door, but we were on our one vacation of the year and felt it unfair that we would have to spend all that extra time to do another reservation and payment, plus a potential price difference. So instead, they found us a smaller car, and I had to go back and negotiate the correct price. Then, when we dropped the car off eight days later, 25 - 30 minutes later than expected, they charged me for an extra day. I think there could have been much better Customer Service. Thank you for asking for feedback.
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10,0
Very Convenient
Pros: Rental building is right across the street when you exit the Airport. Fast pickup.
Cons: Car was a little beat up.
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10,0
Great Rental
Pros: Fast service clean car..No problems..
Cons: Nothing
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6,8
Rough start
Pros: The guy giving us the car St Aruba airport was not concerned at all that right front tire was real low. I pointed this out he told me to stop at a gas station and fill it. I told him that was out of the question and I wasn't going to take a car that has a tire with a slow leak. He told me to go to the main office about a half a mile away and they would deal with it. This was pretty poor. When we got to the main office they were shocked and change your tire in mediately so it all worked out.
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6,8
Budget was fine
Pros: Car was fairly new. People friendly. There are not many street signs in Aruba so some interior lications a bit difficult to find. Once main roads located it is fine. Phone GPS much better than local maps.
Cons: Windows inside were very dirty so hard to see in sun and car lights. Front car mats flimsy and dangerous as they slid up under gas pedal. Just put them in the back!
review from
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10,0
Pros: We have traveled to Aruba several times but this is the first time we used Kayak and Budget rental. It was by far the easiest rental car pick up and drop off I have ever had.
review from
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10,0
Pros: everything went well
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10,0
Very Convenient
Pros: Rental building is right across the street when you exit the Airport. Fast pickup.
Cons: Car was a little beat up.
review from
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10,0
Great Rental
Pros: Fast service clean car..No problems..
Cons: Nothing
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8,0
Pros: Quick check in and no problems with the vehicle.
Cons: Nothing
review from
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6,8
Get what you pay for
Pros: Price was good, pick up and delivery ok,
Cons: The car was all scratched up, the tire was low, made screeching noise braking or starting to accelerate, the it went flat cause there was a screw imbedded in the tire. They really need to check all the tires, glad I wasn't out in the Arikok park! Took an hour for someone to come and fix it, very nice man but his tools were nonexistant, tire change took 2 hours because the jack fell over, scary. Glad the man wasn't hurt! Going to think again when renting a less expensive car and Budget, had a better experience with other rental companies
review from
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6,8
Rough start
Pros: The guy giving us the car St Aruba airport was not concerned at all that right front tire was real low. I pointed this out he told me to stop at a gas station and fill it. I told him that was out of the question and I wasn't going to take a car that has a tire with a slow leak. He told me to go to the main office about a half a mile away and they would deal with it. This was pretty poor. When we got to the main office they were shocked and change your tire in mediately so it all worked out.
review from
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6,8
Budget was fine
Pros: Car was fairly new. People friendly. There are not many street signs in Aruba so some interior lications a bit difficult to find. Once main roads located it is fine. Phone GPS much better than local maps.
Cons: Windows inside were very dirty so hard to see in sun and car lights. Front car mats flimsy and dangerous as they slid up under gas pedal. Just put them in the back!
review from
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6,0
Pros: The car didn't break down.
Cons: It was a basic car. Not worth the money I spent for it.
review from
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5,2
Pros: The car they rented us, even though it was smaller than the class/size we reserved, was clean and comfortable.
Cons: We did not receive the size/class car that we reserved (reservation was made several months ago) and were told none was available. No apologies were offered - the attitude was just "too bad". They tried to get us to rent from Dollar next door, but we were on our one vacation of the year and felt it unfair that we would have to spend all that extra time to do another reservation and payment, plus a potential price difference. So instead, they found us a smaller car, and I had to go back and negotiate the correct price. Then, when we dropped the car off eight days later, 25 - 30 minutes later than expected, they charged me for an extra day. I think there could have been much better Customer Service. Thank you for asking for feedback.
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