Hotel Dos Reyes

I liked the helpful English speaking lady at the front desk. I liked the omelet at breakfast and I liked that there were affordable restaurants nearby.

First the fact they have pictures of a beach and pool on their website but it is a 20 min drive away is unacceptable! They have pool listed under amenities and in tiny print (in Spanish) it says it's at a beach club but still doesn't say it's so far away! There was no shuttle available. They refused to let us out of our five day reservation 1hr after check in even though the reason we booked this hotel was to lay by the pool every day. We went once and didn't like it. The beach club was horrible. Deserted, hard sun chairs, no towels, no music, expensive drinks and a dozen kids in the pool. Our room was tiny and the view was rusted pipes and concrete walls and the bed was not comfortable. My back hurt every night. There was no plug for the tub to take a bath and reception told me to shower instead so I just made a plug. Plus don't take room 1005 it is beside some kind of staff room and it is noisy from early in the morning until late at night because the soundproofing isn't good. The gym and hot tub didn't look like the photos at all. It was in an old looking concrete area. The tub wasn't hot and only two jets were working. One was missing and making a very loud noise so it was not possible to relax. Also it was very slippery getting in I saw other people slipping too. It's dangerous. The breakfast was OK but the coffee was horrible. There is nothing to justify the cost of this hotel.

Location

Service is not so good ...