Kaani Lodge

The complimentary water bottle

Free airport shuttle never turned up and we had to wait 3hrs for a taxi. They only wanted cash without any warning it was a cash only payment. Arrived at 1am and they wanted us to walk to the nearest atm in the heavy rain to get cash out. Said they don’t have an eftpos machine and then said it wasn’t working. After they wouldn’t accept bank transfer or card, we tried to cancel our booking but were told we would have to pay full price cancellation. No soap in our rooms, bed was stained and we had no top sheet. Globes missing from the lights and the bathroom door didn’t close. They wanted us to pay for their airport shuttle service back even though our booking states “free return airport transfers”. Very disappointing and a waste of money!!

Staff and room clean

Very old and No facilities

The staff was helpful and friendly. The hotel is situated near all the important sights and near the ferry terminal. The room was air-conditioned. We reserved a stay via booking including free return airport transfer and when we came they charged us less money but without transfer, meaning that the transfer is not actually free and costs 30 dollars?! Also, they didn't offer us WiFi password, but luckily we bought prepaid card before so we got it covered.

There was a lot of moisture on the walls and it was smelly. It looked nothing like the pictures that are posted on booking. The furniture is very old. The room was not very clean, there was mold on the fridge. The bathroom towels looked old and yellow. The breakfast was 3 slices of toast, butter, jam, 2 weird looking sausages and 1 egg...