Four Seasons Resort Langkawi

Beautiful and vaste property. The layout of the property and rooms were very nice. We had two rooms on the ground floor of a pavilion, and got connecting rooms which was very nice since we traveled with teenagers. Spacious rooms with large bathroom and outdoor bath as well. Nice patio with sunbeds and table. Our rooms were close to the watersport center and family pool. Otherwise the property is so large that it would take some time walking to the various locations. Nice then that there was a free 24h buggy service, and you can also borrow bikes for the entire stay. Really nice biking to breakfast in the morning. The beach is long and white, but the sea is muddy and unclear. It's not a place you would go for snorkelling, and although we swiped in the ocean every day, most of the time we spent in the pool. The staff at the watersport center was very nice and serviceminded. We were there every day to borrow kayaks or to try out various motorised watersports. Very quiet and private, and we loved the rooms and walking around the property. In-room dining was very good. The food was fresh and good quality. We enjoyed two dinners on our patio, which was a welcoming variation from the restaurants. Breakfast is included, and with both buffet and a la carte. The coffee was very good, and also nice to try local specialities. Disappointing that they didn't use more local varieties of fruit. There were not quite ripe melons, but no mangos, mangosteens or rambutans which I was hoping they would have. Very easy to communicate with front desk etc. via messenger or WhatsApp. Whether ordering a buggy or room service or a table reservation.

The resorb lacks that little extra to make it an exceptional stay. The service is not at par with the price level. At this price you would expect extraordinary service. The staff was not attentive, and around the pool it could take time before we could place an order for food or beverages or for our orders to be delivered. One or two of the staff were good, but most were not paying attention. Which I would accept at another type of resort, but not at a resort with a luxury label. On the website the resort states that there are complimentary refreshments every hour around the pool and beach. Not so. We got this one (fruit), but only after I asked about it. Unless you count water as refreshments, but even water was not refilled regularly. Both food and beverages are expensive, and with those prices I would expect better service and quality. The serving of beverages - whether non-alcoholic or alcoholic - was curiously slow. It could take 30 minutes to get a soda or a beer, and at one time we waited 45 for our pre-dinner drinks. They arrived well into our entree. We got an apology and were not charged for the drinks, but it was only that one time. At other occasions it seemed that the staff didn't think it strange that we didn't have anything to drink at the start of our meals. Turn down service was at an akward time, often around the time the pool was closing and we were re-entering from the pool. Since were stayed at the resort all day, turn down could have been timed to when we would be out dining. A minor issue at another kind of resort, but among the details that were lacking to give this stay top score.