Good
6,0
Pros:
Rooms are nice and clean, the hotel is big and has everything there is a supermarket near by. Shuttle to and from the airport is great.
Cons:
We booked one double bed got 2 singles which where to small for both of use one. Since the hotel is not cheap we went to the reception and they told us there where no more rooms available with 1 bed. I did not accept the answer it was clear the hotel was not fully booked and after complaining again we did get a other room (he told us it was a upgrade, same size room same floor). This is not okay for the type of hotel and prices you pay. We went to have a look at the hotel and got told by a guard we had no permission to go to the swimming pool because it was closed. It was 21:00 and there is a text next to the swimming pool on the wall with the opening hours and it was suppose to be open… Breakfast is not great for the price go to the Denny’s next door.
Excellent
10,0
Pros:
The beds are clean and very comfortable, the staff is helpful and attentive. The room service food is amazing, and the overall atmosphere of the hotel is very classy. I love it here.
Excellent
10,0
Pros:
The employees are polite & very respectful & very helpful.
Cons:
NA
Excellent
9,0
Pros:
Excellent I liked
Cons:
Everything
Excellent
8,0
Pros:
Location
Excellent
10,0
Pros:
Everything the service was Excellent The room was very clean..Overall 💯 Definitely coming back..
Cons:
I Liked Everything There was nothing Not to like..
Excellent
10,0
Beautiful and very helpful staff. Felt very secure.
Excellent
10,0
Pros:
Did well given the COVID restrictions. Coffee was excellent
Cons:
Would be nice to know in advance that alcohol cannot be ordered after 8 pm
Excellent
10,0
Pros:
The service personnel are friendly, professional and efficient. The food in the restaurant was delicious and bar service was top notch. The room was spacious with a very comfortable bed and linens. GREAT value too!
Cons:
There are many medical groups in Guatemala doing wonderful service. We were among them. However, please request that they not wear scrubs into the restaurant. We know where those medical uniforms have been and they shouldn’t be around food.
Excellent
9,7
Pros:
Bakfast is delicious!
Excellent
9,7
Pros:
Clean rooms beautiful lobby good breakfast
Cons:
Slow internet, the toilette was replaced but they left too much white caulking around.
Excellent
10,0
Pros:
I liked the price, location, beautiful lobby.
Excellent
10,0
Pros:
Great weather and nice people.
Good
6,0
Cons:
Too close to the airport. You can hear the plane in your room. Some of the staff in the lobby are not friendly. The breakfast buffet was good but the service was poor.
Excellent
9,7
Pros:
Everyone was friendly and helpful.
Cons:
It doesn't always include free WiFi. Last time I stayed it was $10 extral.
Excellent
8,8
Pros:
Location and rooms are great, good service except reception on desk because not transfer the information
Cons:
Two issues on reception desk 1) somebody drop off a package for me Thursday I asked to receptionist about my package he sent me two another desk they don't have, Friday morning asked again and they not have my package, but when I called to sender say left my package in reception Friday night time ask again nobody know. So I comeback to NY and not sure if Monday Hotel Return THE Package To THE sender. I not receive my important package. Poor communication
Good
7,7
Pros:
Good helpful staff.
Cons:
Restaurant prices on high side. WiFi fee $ 10 an aberration.
Excellent
8,8
Cons:
Some of the staff seemed to be very uptight and not as friendly as one who expect out of a Barcelo establishment.