Pension Wachau

Pension Wachau is a cosy little hotel conveniently located and at reasonable distance from the centre of Klagenfurt and the train station and very close to the university. The room and bathroom were clean and reasonably sized. The staff was friendly and helpful. The manager called the taxi for me twice and printed out some job-related documents I needed free of charge.

My only two suggestions for improvement are the following: 1. to place some toiletries in the bathroom (there was only a small bottle of shampoo, but I usually prefer to take with me my own shampoo since my hair is coloured and curly etc. I expect, however, to find a handsoap and showergel on premises); 2. I paid for the breakfast and wrote I was gluten intolerant at the time of booking. I was advised to tell the person at the desk when checking in. I did and I was told to tell the people in the kitchen on the following morning when about to have breakfast. The following day I was told I had to tell in advance, so I think there was a problem of communication among the staff. On the second and last day of my stay, the staff was again unprepared for a gluten-free breakfast (it takes some time for gluten free bread to be ready since it's usually kept in the freezer, but it was literally the only thing to get ready since for the rest I could have cheese, jam etc from the main buffet). I think it would help to note down the number of the room in which the guest who asked for the gluten-free breakfast is staying and ask them how many slices/rolls of bread they would like for breakfast.