Hotel Crystal

The staff and facilities were very good as well as the location was also fine.

The beds and air conditioning were not that great.

Centrally located, just across the road from Kazan railway station. For muslim travellers, many Halal restaurants around the area. 15 mins walk to Beuman Street, the famous tourist spot in the city. Also near to big shopping mall.Helpful staff and able to provide guide in basic English. Spacious room at affordable rate.

Location good, facilities fine and up to standard and staff kind and helpful, i.e., when it is possible to communicate with them in English.

1) It is unfortunate for the hotel, and the guests, that the reception staff is unable to communicate effectively and professionally in English. It results in a lot of frustation at the beginning of the visit. This has been mentioned by other guests so the hotel management has clearly not taken this seriously seriously. 2) The hotel room is well equipped, but at a time when tablets and mobile phones need to be charged at convinient points in time, it is unfortunate that the electricity totally switches off when one leaves the room and removes the keycard from the switch, for example, when going for breakfast, dinner, etc, to return to discover that the device is still uncharged: 2-3 designated plug-ins in each room would be very helpful.