Hotel Pineta

Firstly, the accommodation is fine. Rooms as listed and 2 nice swimming pool areas. Check in/out were simple and hassle free.

Our main issue came with a rude and aggressive member of staff having returned home late one night after some dinner and drinks with friends at the port. The automatic doors had been closed and turned off. This had occurred the previous night too, when we opened them ourselves by pushing them apart and closing again, as there was nobody at reception. On the second occasion we noticed a (new) sign to say ring a bell if the doors were closed. We rang the bell, waited for a minute and there was nobody coming at this stage, so I opened the door the same way asthe previous evening and again closed it. At this stage a member of staff appeared. He approached us quite aggressively, giving out about us opening the door. When I pointed out that there was no other way for us to get in and had waited after ringing the bell and thought nobody was coming, he kept arguing back and said “it doesn’t matter if you have to wait 5 minutes, 30 minutes.. an hour... you wait”... which is a ridiculous approach that people who have paid to stay on the premises have no access to it and have never been told at any stage about a door/reception policy. He also told us off for not leaving our keys at recereception when going out. Again we explained we had never been informed to, he lifted a small sign and said it was on it in English (a sign we had never seen). We honestly did not see this, but when on holiday if I have valuable items including passports and work laptops in the room, it should be my choice if we take the key of the room instead of leaving it available to anyone at an unmanned reception highlighting we are not there. His entire tone was aggressive from the beginning, saying I would have to pay to fix the broken door, which I walked back in and out of several times making him demonstrate how it was broken, which is was not, it was fine, what I did was the standard way to open these doors when they are switched off.