Lala Arthotel

The location is very convenient opposite the Reiterkogel bahn. The hotel interior looks clean and modern with lots of art on the walls and design furniture. The Knappenstube restaurant in the Lala hotel has a good kitchen, with quality dishes. The breakfast you can enjoy at a reduced rate in the Alpen-Karawanserai Hotel is excellent and definitely worth it.

Where do I start... The rooms are unpractical with virtually no closet space and the bathroom has no actual door for privacy. The interior is very trendy and artistic, but not handy at all for a skiing holiday. At night you can enjoy the music from the Tanzhimmel après-ski bar downstairs in the comfort of your own bed, with great beats to keep you from dozing off. The isolation is terrible throughout the entire hotel! Noises like footsteps, people talking, doors opening and closing down the hallway can be experienced as it is happening two feet away from your bedside. The Knappenstube restaurant has a good kitchen, but unfortunately is not a great place to go to for a relaxing dinner. The restaurant is understaffed and waiters are rushing orders, do not pay attention to empty glasses or guest wishes. It is just not a comfortable night out. With a take away pizza place located inside the Lala Hotel, the restaurant is crawling with drunken loud tourists who walk through the place with pizza boxes. The staff can't actually be blamed for this and noticeably fear for their job. We had a complaint why they served out the main course while some of us where still eating their entree. The reaction from the staff members was that they where very sorry, but couldn't mention the complaint to their employer, because they would lose their job instantly. Outrageous! The hotel security is a total joke and everyone can enter the hotel at any time day or night and cause trouble. We have experienced this problem first hand and had a Brit drugged out of his mind (confirmed by Saalbach police) who tried to enter our room via the balcony window with a fire extinguisher in hand. Luckily the window didn't break, despite this guy's efforts. No night manager, no hotel security. We were extremely lucky some restaurant staff members where still downstairs finishing up their shift and could help us overpower this man, before he could do any serious trouble.