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|Distance to city centre||0,9 km|
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Staff at the dining room were excellent. Check-in was easy. Maid did great job on cleaning room.
* Helpful staff: the receptionist kept the pool open for us even though it had officially closed * Good location, next to a beautiful stream * Big room * Child-friendly
* Booking.com's room rate was around twice as high as the hotel's official rates. I felt a bit ripped off * 100 Kč per night charge for parking * Limited TV reception in room (no Češka televize channels)
Very nice and comfortable bed.
I would not call it wellness hotel. Only swimming pool was easily open to be use. Food was not tasty, morning coffee did not smell or look like coffee.
Good beds Wide rooms
Can be cleaner
Manageress extremely rude. When I complained that for 2 days in a row I had no hot water, her response was to start an argument. There was no apology. Instead, I was presented with lies ranging from (1, by the manageress) the weather is very cold outside - yes, and how does that affect heating cold running water from the mains supply to a reasonable temperature? to (2, by the male receptionist) the water is hot - when in fact it was cold/tepid, as he well knew because he came to our room to test it. Also, we saw a mouse in our room. This manageress responded by saying "No you didn't" and "Did you take a photo". So, basically accusing me of being a liar. Excuse me, I am a guest, you are the manageress and you have vermin in your hotel, and you do not care. I have never before been treated with such disdain and lack of respect in any hotel in my life. Other lowlights: dreary breakfast of boiled eggs and sausage every day of the week, with no variety. Coffee absolutely tasteless. Our room was never cleaned properly. On requesting proper cleaning, the (Ukrainian) cleaning woman launched a tirade of insults against my wife (also Ukrainian). The manageress, the receptionist and the cleaner are unable to accept that their hotel has inadequacies. Until there is a change of management and a new philosophy in this hotel (and also an upgrade of the heating system!) I would advise everyone to stay well away from this dreadful establishment.
With a stay at Wellness HOTEL HARRACHOVKA in Harrachov, you'll be a 1-minute drive from Krkonoše National Park and 6 minutes from Harrachov Ski Resort. Featured amenities include a 24-hour front desk, laundry facilities, and an elevator (lift). Self parking (subject to charges) is available onsite.
based on 811 reviews
Things to know
- Friendly service
- Great menu
Policies vary by room type and provider.
Reviews about Wellness Hotel Harrachovka
Most popular landmarks
- Certak 1,4 km
- Harrachov Ski Resort 2,2 km
- Mumlava Falls 2,3 km
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