Palais Medina & Spa

Boulevard Allal El Fassi, Fez 30000, Morocco
+212 538 900 900

Cheapest
rate per night

7,9

Good
based on 1 685 reviews
Palais Medina & Spa - Fez, Morocco
Check-in
-
Check-out
Compare vs KAYAK |

Provider Nightly total
Travelocity R1 479
Hotels.com R1 491
Expedia R1 540
Travelocity
Hotels.com
Expedia

Good to know

Distance to city centre 3,4 km
Location rating 9,1
Nearest airport Fez Sais
Distance to airport 13,3 km

Rooms

Check-in
Check-out

Standard rooms

R1 479+

Photo
Bed type
Provider
Nightly base price
IMAGE
Unknown
R1 479 per night
IMAGE
Unknown
R1 491 per night
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Unknown
R1 540 per night
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Unknown
R1 563 per night
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Unknown
R1 840 per night

Reviews

Pros

Cons

Traveller rating

53
42
15
7
0

Time of year

Traveller type

Show reviews that mention

+
bathrobes provided in 6 reviews
beautiful garden in 31 reviews
breakfast not included in 30 reviews
coffee and tea in 15 reviews
food or drink in 12 reviews
good facilities in 8 reviews
good service in 15 reviews
great location in 41 reviews
medina in 9 reviews
near a mall in 11 reviews
nice and rooms in 7 reviews
nice hotel in 31 reviews
nice staff in 23 reviews
price breakfast in 4 reviews
value for money in 10 reviews
view from the room in 10 reviews
water pressure in 20 reviews
wi-fi network in 2 reviews
  • Mediocre
    Sep 2019
    2,9

    Large rooms

    Bad mannered receptionist .

  • Excellent
    Sep 2019
    10,0

    Loved our patio overlooking the pool. The pool was great! The lovely lady at reception extended our stay at the same rate we initiially had without issues. There is a mall and Carrefour next to the hotel.

  • Good
    Aug 2019
    7,1

    This hotel is really nice but the staff are awful. This is supposedly a 5 star hotel. The facilities are nice but the staff should also offer a good service to guests which they failed to do. We wanted to add an extra bed to our room as we had an extra member of my family join us (which I was happy to pay for of course). Me and family had been travelling and were all very tired and wanted to sleep. The hotel were quick to take payment for the extra bed but it took them nearly two hours to actually bring the extra bed to the room. I kept trying to follow up on when it would arrive but the staff were all so relaxed. You don't expect this kind of service from any kind of hotel and especially a so called 5 star. After trying to call reception several times from my room to askwhen the bed would arrive so I could sleep they refused to pick up the phone. When I came down to reception there were three staff members all playing on their personal phones. I was so disspointed and angry! At check out, we checked out and made our way to the outdoor swimming pool for a few hours as our flight was not until later on that evening. We were told by the staff member at reception that after check out guests are not allowed to the use the pool or any hotel facilities. Being well travelled and having experienced hundreds of hotels around the world I have never come across this rule and was honestly shocked. The hotel was empty so this made no sense whatsoever. I don't recommend this hotel at all!!!!!!!

    The staff were so relaxed, unprofessional which really ruins the overall hotel reputation. I will not be returning to this hotel and will not recommend it to any friends or family members!

  • Mediocre
    Aug 2019
    3,8

    Only good thing was the location of the hotel.

    Room was not clean when we checked-in. We defintely saw that someone laid down on the bed. We saw the marks on the bed. Also Leftover of someone else’s roomservice was left a whole day in the corridor. Only after the second time we mentioned it they took it away. Not worth the five stars!!!

  • Okay
    Aug 2019
    4,6

    The location

    Very dirty and the staff very slow

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About

Overview

Located in Fes, the Palais is beside the Fez Borj shopping centre and it has an outdoor pool with a snack bar and panoramic views of the Jbel Zallagh Hill and the Old Medina. It features a luxury spa centre. The Palais Medina & Spa Hotel is set in a 5-hectare Andalusian garden

iHotelier/iStay

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Air conditioning

7,9 Good

based on 1 685 reviews

9,1

Location

8,3

Pool

2,4

Value

0,0

Bar

Things to know

  • Great shopping

Check in

14:00

Check out

12:00

Cancellation/pre-payment

Policies vary by room type and provider.

Amenities

Free Wi-Fi
Disabled access
Business centre
Internet
Concierge service
Currency exchange on-site
Laundry service
Meeting/Banquet facilities
Room service
Spa
Hot tub
Outdoor pool
Restaurant
Bar/Lounge
Beauty salon
Air-conditioned
24-hour front desk
Night club
Safe
Fitness centre
Airport Shuttle (Surcharge)
Free parking
Storage available
Non-smoking rooms available
Terrace/Patio
Lift
Massage
Gift shop
Child pool
Hairdryer
Pets not allowed
Steam room
Babysitting or child care
Sauna

Photos

Palais Medina & Spa - Fez - Bedroom All photos (25)
Palais Medina & Spa - Fez - Banquet hall Banquets (1)
Palais Medina & Spa - Fez - Bar Bar (1)
Palais Medina & Spa - Fez - Bedroom Bedroom (3)
Palais Medina & Spa - Fez - Hallway Hallway (1)

Location

Most popular landmarks

  • Jewish Cemetery 0,5 km
  • Mellah 0,5 km
  • Royal Palace 0,6 km
  • Bab Semmarine 0,8 km
  • Jnane Sbile Park 1,4 km
  • Batha Museum 1,7 km

Getting around

Fez Sais 13,3 km

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