Good to know
|Distance to city centre||3,4 km|
|Nearest airport||Fez Sais|
|Distance to airport||13,3 km|
|"Shopping malls near by."||(in 8 reviews)|
|"Slippers and bathrobes provided"||(in 6 reviews)|
|"The location is also perfect"||(in 24 reviews)|
|"not coffe and tea ammenities."||(in 10 reviews)|
|"Room service was terrible."||(in 5 reviews)|
|"Shower - not enough water pressure."||(in 11 reviews)|
Time of year
Show reviews that mention
|bathrobes provided||in 6 reviews|
|beautiful garden||in 31 reviews|
|breakfast not included||in 30 reviews|
|coffee and tea||in 15 reviews|
|food or drink||in 12 reviews|
|good facilities||in 8 reviews|
|good service||in 15 reviews|
|great location||in 41 reviews|
|medina||in 9 reviews|
|near a mall||in 11 reviews|
|nice and rooms||in 7 reviews|
|nice hotel||in 31 reviews|
|nice staff||in 23 reviews|
|price breakfast||in 4 reviews|
|value for money||in 10 reviews|
|view from the room||in 10 reviews|
|water pressure||in 20 reviews|
|wi-fi network||in 2 reviews|
Bad mannered receptionist .
Loved our patio overlooking the pool. The pool was great! The lovely lady at reception extended our stay at the same rate we initiially had without issues. There is a mall and Carrefour next to the hotel.
This hotel is really nice but the staff are awful. This is supposedly a 5 star hotel. The facilities are nice but the staff should also offer a good service to guests which they failed to do. We wanted to add an extra bed to our room as we had an extra member of my family join us (which I was happy to pay for of course). Me and family had been travelling and were all very tired and wanted to sleep. The hotel were quick to take payment for the extra bed but it took them nearly two hours to actually bring the extra bed to the room. I kept trying to follow up on when it would arrive but the staff were all so relaxed. You don't expect this kind of service from any kind of hotel and especially a so called 5 star. After trying to call reception several times from my room to askwhen the bed would arrive so I could sleep they refused to pick up the phone. When I came down to reception there were three staff members all playing on their personal phones. I was so disspointed and angry! At check out, we checked out and made our way to the outdoor swimming pool for a few hours as our flight was not until later on that evening. We were told by the staff member at reception that after check out guests are not allowed to the use the pool or any hotel facilities. Being well travelled and having experienced hundreds of hotels around the world I have never come across this rule and was honestly shocked. The hotel was empty so this made no sense whatsoever. I don't recommend this hotel at all!!!!!!!
The staff were so relaxed, unprofessional which really ruins the overall hotel reputation. I will not be returning to this hotel and will not recommend it to any friends or family members!
Only good thing was the location of the hotel.
Room was not clean when we checked-in. We defintely saw that someone laid down on the bed. We saw the marks on the bed. Also Leftover of someone else’s roomservice was left a whole day in the corridor. Only after the second time we mentioned it they took it away. Not worth the five stars!!!
Very dirty and the staff very slow
Located in Fes, the Palais is beside the Fez Borj shopping centre and it has an outdoor pool with a snack bar and panoramic views of the Jbel Zallagh Hill and the Old Medina. It features a luxury spa centre. The Palais Medina & Spa Hotel is set in a 5-hectare Andalusian garden
based on 1 685 reviews
Things to know
- Great shopping
Policies vary by room type and provider.
Reviews about Palais Medina & Spa
Most popular landmarks
- Jewish Cemetery 0,5 km
- Mellah 0,5 km
- Royal Palace 0,6 km
- Bab Semmarine 0,8 km
- Jnane Sbile Park 1,4 km
- Batha Museum 1,7 km
|Fez Sais||13,3 km|