Centre Esplai Hostel

No service even so there were 2 people behind the

The architecure of the place, that they have a libery and a room for children to play

We wanted to check in with a child at 13.20h. The child wanted to go to the toilet. In the internet it said that check-in before 14 o`clock can be possible. The woman behind the recption desk did nothing to let the child go to the toilet. Than at 14.20 there were 2 new receptionist telling me I need a print out from the booking. But they cannot print out in the hotel. And the complete town doesn`t have a internet cafe with a printer. To show them my booking was not enough. To tell them the booking number was not enough. The child already had a wet pant. Than at 15 o`clock they finally gave me a key for a really grey and ugly room with 6 beds inside instead of 2, instead of the one with the nice picture from the booking plattform. The shower interiour broken, the curtains half existing, not washed. The breakfast toast and ham. I am a vegetarian. After asking both people behind the rection how to get to the aiport with the bus or metro. No answer. Besides, "take a taxi", somewhere is a bus. Somewhere in the hotel a small plan. No service thoughts. Did not even stand up to check why the 4 computer in the libery did not work. He only repeated. Put the password in the window of the computer... The password was not the problem. If he would have came behind the desk and checked, he would have known. I lost one day, the lazyness with which they worked was teriffic and the stay was a true horror. Not recommanded for families!!