Hotel Doerenkamp

some of the staff were great and did try to help with the problems we had best they could, breakfast was simple but was readily available and good quality for the price.

on arrival the staff didnt seem to care, the showerhead was broken and when we reported it they said they would fix it when we returned later that day we had a new shower head but it was still broken so we had to hold the showerhead otherwise it would just spray everywhere, key card didnt even allow us to get into the building so we had to keep pressing the buzzer all the time. even stopped working for the room a few times. Room was dusty

Only location was OK.

Staff was awful (most probably Iranians), can't even believe that they are allowed to run business in such developed country as Germany. They made us pay in cash (Euro 30 per night), didn't give us receipt and took us to a different hotel which actually we didn't pay for, can't even describe what it was, I had a feeling i was in danger. When we required our money back, as it was not the hotel we paid for, they started shouting at us, shutting door in front of us saying they didn't care, that we had two choice, stay there or leave the hotel without our money back, we could not call the police even, as we didn't have evidence that we paid (as we paid in cash without getting a receipt). I stayed up all night there sitting on sofa overnight. I always feel safe in Germany but this time I was very disappointed with Hotel Doerenkamp service and staff, they were criminals with direct meaning, weird that the local police doesn't control such businesses (staff) in Düsseldorf.