Grand Hôtel La Cloche Dijon - Mgallery

The location.

We stayed in room 414. I’d deliberately booked in advance a room with a balcony. Our room had no balcony, and rather than apologise, the front desk simply told us that our room, and the rooms with a balcony, cost the same amount. I had also asked in advance for two separate duvets on our large bed. These weren’t provided on arrival. After calling front desk twice, we were sent an extra duvet after a wait of over an hour, with no apology for the delay. The duvet turned out to be two old duvets (don’t ask me why there were two) stuffed into a duvet cover. The shower leaked onto the bathroom floor. There was a door to separate the bedroom from the hall/toilet/bathroom area. But it didn’t close because it wasn’t fitted properly. For a 5-star hotel , this place failed spectacularly. I would not recommend it.

I still think it's the best hotel in town.

On first day when I went to bed i saw the pillow case had a ketchup stain on it and hair. I asked my sheets to be changed and so they brought me two new pillows. Second day I found a woman hair again on my pillow case. I think it was bad luck cause everything else was spotless clean.