Baymont Inn & Suites Columbia Fort Jackson

The staff were not pleasant at all. I have never written a negative review before, but I have never been to a hotel where the staff seemed to dislike their jobs and the customers...and it wasn't just one employee; it was all of the employees with whom we had contact. With their lack of courtesy toward customers, they set an unfriendly tone. For instance, when we asked for an extra bath towel and wash cloth, the response from the night employee was, "Didn't housekeeping take care of that today?" After handing the towel and wash cloth to us, she gave no response to our polite "Thank you." Another time, we were getting a cup of coffee from the lounge area, but there were no cups. No problem. We just asked the employee at the desk where we could find them. She said nothing at all; she walked over to the closet where the cups were kept and pulled out a sleeve of cups and set them by the coffee pot. We said "Thank you" again (very politely), but there was not one word of response from her. These are only two examples from two different employees. I could list several more from our two-night stay from others. I won't be going back just because of the unpleasant atmosphere the employees have created.

Breakfast was ok, Staff was pleasant.

When I booked the rating was like 4.2. I thought this would be ok. When I checked in and saw the condition of the room, I checked the rating again and it was a 3.3. The carpet in the hallway was disgusting. Construction was going on with painters blocking the elevator. The room was horrible. It had mold on the ceiling and paint was chipping. One bed didn't even had the bed skirt and the beds were not comfortable. The pillows were awful. The carpet looked old. The overall smell was musky and while sleeping, I felt the dampness in the room from moisture. The shower head looked like it was broken and paint ceiling chipping over the shower. Oh, and I had to ask for towels. I don't travel much, but this was the worse hotel I have ever paid for.

The hotel had nothing that I liked.

The room was dirty. I had to call the get my sheets and pillows change because it was filthy. Food was behind the dresser and the room had roaches. Then the tub had cracks and a hole in it. They came to the room and fixed the bed then left the dirty sheets and pillows on the floor and never cleaned up the food left behind the dresser.

We did not like anything about this hotel.

Dirty. Staff were not helpful. Very disappointed in booking.com for relocating us here after my booking made in January was not honored at another hotel.

Yes they put us in a room that wass not ---- 1.room closet 2.wall outlet 3.ceileing over tub 4.sheets not changed 5. Safe not working