Excelsior Hotel Ernst am Dom

This hotel property was definitely 5 stars! It’s within a few minutes walk from train station so perfect location. All of the staff — Front Desk, Room Service and Property Manager — were amazing and gave 100% effort to fulfill your requests. The staff working the piano bar were pleasant and very accommodating. The room was very spacious and beautiful. We didn’t realize that Carnival had started so had the pleasant of watching a few marching parades and people everywhere in costumes from our window. Such a treat! The foyer area and spacious bathroom could be closed off from bedroom/sitting area. The mini-bar was free and stocked daily! The bathroom had two sinks, a bench and amenities were high end — individual set up for two people instead of one. Unfortunately, we could not make reservations for either Michelin-Star restaurant in the hotel, but they provided recommendations. We were quite pleased. I will only stay in this hotel when visiting Cologne, Germany.

Lovely stay!

This hotel is amazing! Not only is it in a great location but the staff and facility is superb. We arrived at the hotel at 3:30pm and our rooms weren't ready. To make up for it we were upgraded to a suite. You can see the cathedral out of your bedroom window which is fantastic! I would definitely stay here again.

Nothing.

Excellent hotel but free wifi was a myth....

The Excelsior Hotel Ernst is a superb hotel which I recommend highly. The ambience, room size, location and the quality of the staff were all wonderful and the free mini-bar was an extra treat.

The only annoyance was that despite my contract promising free wired and wireless internet access, this apparently only applied to phone and tablet and not to laptops. Wifi for laptops costs €22 per day which is excessive. Last time I stayed they gave me a voucher for the laptop. This time not. Inconsistent - but a small price to stay in a nice hotel.