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Pros:We had a three week rental and were upgraded from a full size to a luxury SUV at no additional cost to us. The vehicle was incredible and we didn’t want to give it back. National did a great job with prompt service at pick up and drop off and were careful to adhere to Covid safety precautions.
Pros:I would say there was nothing I liked but if I have to give an answer I would say I liked that my family was not more devastated when our vacation was ruined because the rental was cancelled. There was nothing to like about having my reservation cancelled because of a supposed "system error".
Cons:This survey and follow up is just another example of the non-existent customer service. How can you possibly ask for a review when you ruined our vacation? We had to have a large vehicle to take our whole family. The fact you cancelled it and provided no alternative the day before our trip??? After booking the reservation, taking time off of work and getting the approved absences for an extra day for our children, plus organizing a place to stay, we received a call the day before our pick up telling us they didnt have the vehicle or any vehicle the size we were requesting because they oversold due to fall break. I asked what they would do about it, they said they could refund my money but that was all since it wasnt their fault. I asked who's fault it is and received no answer. In the midst of the stress of the pandemic my family was really looking forward to this trip. No fix, not their fault. This was extremely disappointing. To add salt to the wound a day later I received a confirmation of the billing for the insurance for the vehicle that they couldnt rent to me in the first place. I called the customer service only to be told i had to call another number and another number and was transferred to another number and then was "accidentally" disconnected. I googled the insurance company directly and was ready to lose it but there i found someone who took ownership and fixed it. What a disaster. No way I would recommend this service unless you understand that its a one way deal. You are held to their terms and conditions with no way to hold them accountable or even have confidence you will get what your contract says or anything at all. My only recommendation is when they screw it up check your statement so that you get your money back otherwise it appears they will have no problem just keeping your money.
Pros:Helpful and friendly staff, quick in-and-out, great balue
Cons:Because the strip mall where National is located is busy, you have to be a little careful where you park when returning the vehicle. This is VERY clearly marked and the staff makes sure you know about it....and this is really the only thing I can think of that is even slightly negative.
Pros:I was in and out in about 5 minutes each time. Great value. I will use them again.
Cons:Nothing I can think of at the moment.
Pros:Easy to pick up and drop off. Excellent service. Great value for the cost!
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Pros:Easy check in process. I liked the early return process. Matt did a good job going through everything. He tried to make right the van not being cleaned yet. Van options were very nice. Hands free/Blue-tooth phone capabilities and plenty of room for luggage and 4 people to stretch out in. We liked having the tuck away 3rd row seats. Leather seats made for easy cleaning. Overall, the van performed better than expected.
Cons:Matt was nice, seemed overwhelmed at the time. The lobby was full, it was spring break, and the van I was to get was not able to be cleaned yet. Matt asked me if I wanted to wait. I declined and took the van as is. He gave me a free car wash voucher. We walked through the pre-rental and took pictures of the exterior of the van. Minor knicks and dings (standard where and tear on a 50,000 mile vehicle) were noted. I spent my 1st 2 hours cleaning out big dog hair from the last customer and wiping down everything. I was not mad nor did I call to complain.
Cons:not sure what that could be
Cons:Car was not ready at pickup time
Cons:I never received my prepaid car because they gave it to another customer prior to me getting there. This is the worst experience I have ever had in any service or retail transaction. After spending 3 hours and 26 minutes on the phone with both Hertz and Kayak
Pros:The car didn't break down.
Cons:1) The desk attendant was unhelpful. He only had answers for things that related to him up-selling me and was unwilling to make any suggestions otherwise. 2) The car was filthy. They made a big deal about it coming back from the car wash, but there were wood chips scattered all throughout the back, grease smeared into the seats, filth in the drink holders, and the car smelled like an ashtray. We had to air it out overnight and cover the seats with blankets for our kids to ride. BTW- we took pictures to prove we weren't exaggerating this. 3) The car had one working power outlet. There were several throughout the car, but only one was able to provide anything. We needed it to keep our phone alive for directions on a 14 hour drive, so nothing else was able to run/be charged. 4) No one at Hertz could help us. The desk attendant couldn't be bothered to leave his seat to do a walk-around. When we got the car home and saw how bad it truly was, I spent an hour on the phone trying to find someone at Hertz who could make this right. I kept getting forwarded to people who were "in the wrong department for this" and then sent on again. I gave up after being forwarded for the fifth time. The only time I ever got someone to acknowledge they would take my complaint was after the car had been returned. 5) This wasn't even the car I asked for. I called to confirm this rental and was told it would be a Chrysler TnC. I got a Kia. When I complained about this to the attendant, his only response was, "well, my sister got one and she loves it." After driving this car 1750 miles, I can tell you the only thing it has in common with a Chrysler TnC is they both have wheels. This van handled poorly and ran loud, and it required constant fill-ups. The mileage was poor at best, and had I known I would be a victim of bait-and switch, I never would have gone through Hertz in the first place. I rent a lot. I'm a sales rep and that means lots of flying and driving. I normally use Enterprise, and as so-so as they are, I've never had this level of poor customer service with them.
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Pros:They were nice and got my care ready quickly.
Cons:Clean the car better.
Pros:Staff on-site was friendly and took care of me. They compensated me for the issue I had with the vehicle.
Cons:When I called the office I was met with somewhat of a cold shoulder and kind of dismissed because he had a "lobby full of people". My issue was basically that the car was terrible. Every single speaker was blown and sounded terrible. 6 hours being in the care with no radio...suck.
Cons:Showed several classes of cars and range of rental prices available on Kayak. You book, show up, and you're switched to a more expensive car with no options other than paying higher rate or going somewhere else.
Pros:No real problems once we got the car; however, it was such a quick turn-around that one person drove it in and dropped it off, and they took my info and gave me the keys. No interior vacuuming, etc, and no car was not even a window wash.
Cons:obviously, they are running too close to the margin on the cars they have available. Most agencies have a few extras in reserve. Also, adding a second driver was an additional $10 per day, which seemed excessive.
Pros:Liked the hybred car
Pros:I love this rental company!