3.9 MediocreJul 20 2021
When we got to the address provided for pickup (Carmel Indiana) There was a note on the door say the office was closed and to go to the location in Indianapolis. Which is only 20 mins away but having to take an Uber and having to deal with that was a pain with luggage and a car seat and an 18 month toddler. We made it to Indianapolis and the staff was okay. No apology about the location (not their fault) an email would have been nice. The car was fine. It was obvious a quick clean as there was still dirt on the outside and some crumbs on the inside. Had a strong smell, which we later came to the conclusion that it was trying to cover up cigarette smoke. The car drove fine. Brakes were a little weird. And drop off in Kansas City was easy and the nice folks let us drop it off at a different location. They were really nice. I probably wouldn’t go with hertz again bc it cost us extra and was a pain.
10.0 ExcellentApr 13 2021
Easy check in process. I liked the early return process. Matt did a good job going through everything. He tried to make right the van not being cleaned yet. Van options were very nice. Hands free/Blue-tooth phone capabilities and plenty of room for luggage and 4 people to stretch out in. We liked having the tuck away 3rd row seats. Leather seats made for easy cleaning. Overall, the van performed better than expected.Matt was nice, seemed overwhelmed at the time. The lobby was full, it was spring break, and the van I was to get was not able to be cleaned yet. Matt asked me if I wanted to wait. I declined and took the van as is. He gave me a free car wash voucher. We walked through the pre-rental and took pictures of the exterior of the van. Minor knicks and dings (standard where and tear on a 50,000 mile vehicle) were noted. I spent my 1st 2 hours cleaning out big dog hair from the last customer and wiping down everything. I was not mad nor did I call to complain.
2.0 MediocreDec 19 2020
NopeEverything. They had vans, but all needed oil changes. The one available was sold. I was offered a midsize sedan (even though I prepared for faster pickup) vendor seemed offended that I refused a midsized Sedan at the cost of a van.Location is a mile from service location I use frequently for my personal vehicles and they take maybe 45 on a busy day. I was told to come back in several hours to get a vehicle. Delayed my Vacation past My schedule pickup time. This time I called in to be told. Vehicles were still unavailable and that they had drivers sent to Kokomo to get a van. Called the auto shop and was informed no vans were there from the vendor. Called the vendor back to cancel my vacation and was informed they’d cancel my trip with no fees. As they were hanging up I overheard. “Oh fuck this guy, he pre-payed”. I then fought the Hertz phone system 3 days later to learn I’d been charged and the location hadn’t cancelled as they said they would, finally got corporate hertz to cancel. Would rather chop a foot with a rusty spoon than deal with HERTZ again, 0 out of 5 stars
10.0 ExcellentSep 24 2020
yesnot sure what that could be
4.8 OkayJul 8 2019
Car was not ready at pickup time
2.0 MediocreApr 8 2019
Absolutely nothingI never received my prepaid car because they gave it to another customer prior to me getting there. This is the worst experience I have ever had in any service or retail transaction. After spending 3 hours and 26 minutes on the phone with both Hertz and Kayak
3.6 MediocreMar 5 2018
DisappointedThe car didn't break down.1) The desk attendant was unhelpful. He only had answers for things that related to him up-selling me and was unwilling to make any suggestions otherwise. 2) The car was filthy. They made a big deal about it coming back from the car wash, but there were wood chips scattered all throughout the back, grease smeared into the seats, filth in the drink holders, and the car smelled like an ashtray. We had to air it out overnight and cover the seats with blankets for our kids to ride. BTW- we took pictures to prove we weren't exaggerating this. 3) The car had one working power outlet. There were several throughout the car, but only one was able to provide anything. We needed it to keep our phone alive for directions on a 14 hour drive, so nothing else was able to run/be charged. 4) No one at Hertz could help us. The desk attendant couldn't be bothered to leave his seat to do a walk-around. When we got the car home and saw how bad it truly was, I spent an hour on the phone trying to find someone at Hertz who could make this right. I kept getting forwarded to people who were "in the wrong department for this" and then sent on again. I gave up after being forwarded for the fifth time. The only time I ever got someone to acknowledge they would take my complaint was after the car had been returned. 5) This wasn't even the car I asked for. I called to confirm this rental and was told it would be a Chrysler TnC. I got a Kia. When I complained about this to the attendant, his only response was, "well, my sister got one and she loves it." After driving this car 1750 miles, I can tell you the only thing it has in common with a Chrysler TnC is they both have wheels. This van handled poorly and ran loud, and it required constant fill-ups. The mileage was poor at best, and had I known I would be a victim of bait-and switch, I never would have gone through Hertz in the first place. I rent a lot. I'm a sales rep and that means lots of flying and driving. I normally use Enterprise, and as so-so as they are, I've never had this level of poor customer service with them.
4.8 OkayNov 29 2017
Convenience.Vehicle had not been washed. Rep said he didn't have time and it might rain anyway. Interior was not cleaned well. Not Hertz worthy.
2.0 MediocreJul 27 2017
The day I was scheduled to pick up The rental I canceled and the guy said ok no problem and they still charged my credit card.
10.0 ExcellentJun 21 2017
Very satisfiedFriendly staff, easy transaction. They even called me to let me know I accidentally left something in the car.