Pick-up location | Wheat Ridge |
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Car types | |
Hire locations | 1 |
Airport locations | 0 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People carrier |
Passenger van |
SUV |
Commercial |
Pick-up truck |
3 locations in Wheat Ridge
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Reviews
10,0 Wonderful
May 2021
Pros:
Fantastic staff and great service. Kind, responsive, professional, just a pleasure to work with.Cons:
Location does not allow after-hours key drop due to roving car-theft gangs. Maybe a better/stronger drop box could work?3,6 Poor
Nov 2020
Cons:
The woman who serviced us upon arrival was very rude. Especially, with the drop off. We were supposed to do a key drop off box. The place suspended that activity and never let us know. There was nowhere to leave the car and we didn't know what to do. She must have seen us from a distance since the office was closed and came over to ask about us. Her response was well today is your lucky day. not, I'm sorry for the inconvenience we should have contacted you telling you our policy has changed nothing.2,0 Poor
Oct 2020
Pros:
NothingCons:
Would have been better if they had the car that I reserved. Also if they would’ve called me once they had a car to rent2,0 Poor
Sep 2020
Cons:
There were no cars available to fulfill our reservation. The Enterprise corporate staff assured us there were cars available when we phoned the night before but then on the morning of the rental, the local office called to tell us they had none and could not fulfill the reservation. We ended up renting directly from a local Avis but it caused us a lot of headache And stress at the start of our vacation. Was very disappointing as no one from Enterprise seemed able to resolve the situation.10,0 Wonderful
Aug 2020
Pros:
Really good car for what I neededCons:
Wanted car at a different location for pick up. Would have saved me a couple hours on pick up and drop off. Yes I could have picked up closer but car was more expensive at that location.10,0 Wonderful
Jul 2020
Pros:
The staff were very polite, professional and quick.Cons:
The only thing I wish was that there were floor mats in the car. Colorado is very dusty and I was concerned about tracking dirt on the carpet.One location in Wheat Ridge
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10,0 Wonderful
Aug 2019
Pros:
The employee was nice,professional and very knowledgeable. I will definitely rent from this place again.Cons:
Nothing my experience was great9,2 Wonderful
Jul 2019
Cons:
Nice people always friendly10,0 Wonderful
Feb 2023
10,0 Wonderful
Sep 2021
One location in Wheat Ridge
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3,6 Poor
Jun 2020
Pros:
The staff was nice, they were helpfulCons:
The car was late to drop off and was not cleaned out but we were going on a family trip so we needed to leave. There was a nail in the drivers side tire and we used fix a flat and after hours drop off so I could not tell them. Not sure if the nail was in the tire when we picked it up but we were far from any towns and limited cell service so we did what we could do.10,0 Wonderful
May 2018
Pros:
In person customer care was outstanding5,2 Fair
Apr 2016
Pros:
Easy after hours drop off box.Cons:
Only issue was Avis Lakewood overcharging me at return. They quickly fixed this after I called customer care, but I don't appreciate having to find extra unauthorized charges on my credit card and spending time on the phone to get it fixed.10,0 Wonderful
Jul 2022
One location in Wheat Ridge
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7,6 Good
Sep 2020
Pros:
We got an unexpected upgrade. Super nice!Cons:
The key drop-off box was broken, and we had to drive back the next day to return the key.2,0 Poor
Sep 2020
Pros:
NOTHINGCons:
I prepaid for my Hertz rental and got a call the morning of the reservation saying that they did not have a car for me. The Hertz employee was EXTREMELY rude on the phone. When I called Hertz, they told me I had to call a different number for the refund. I called that number and it connected me back to the exact same customer service menu. They ended up switching my reservation to a different location and i got ANOTHER call 15 minutes before I was supposed to pick up my car saying that there was no car for me! Long story short - I am still trying to get my money refunded and I never got a car from them. Worst car rental experience EVER2,8 Poor
Oct 2019
Pros:
I picked up the car filthyCons:
The Manager.2,0 Poor
Oct 2018
Pros:
Total failureCons:
Total failure. When I arrived there was no car, and they wouldn't help me. I had to make a last minute reservation at a different company, which cost more, and I had to Uber to the other place, which cost more. Hertz failed at the highest level.4,4 Mediocre
Mar 2017
Pros:
The car smelled nice. Unfortunately there was nothing else noteworthy about this transaction.Cons:
It took over an hour to pick up my rental ahead of a 14 hour drive. I was also misquoted the price on-line. It said 130 when I booked it and ended up being $160+, that's after they tried to charge me for an extra day after I was given an incorrect drop off time. In the future I will not be using hertz or will be going through another booking source.10,0 Wonderful
Dec 2016
Pros:
Ease of booking reservation, friendly people and great service. Hertz in Arvada was short staffed but Fred and Sam still bent over backwards to help get me on my way.Cons:
N/AOne location in Wheat Ridge
One location in Wheat Ridge
One location in Wheat Ridge
Most popular car type | Mini |
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