Pros:They said they would cancel with no fees.
Cons:I was not told I needed a return airline ticket in order to rent a car.
Cons:Rude aggressive staff, looking hungrily for extra charges. Over an hour to get a car.
Cons:We had to wait for a long time to have the gentleman who man's the rental station at the hotel near Bristol airport to come in, and left almost an HOUR after we got to the hotel! Car tank was only HALF full. I was charged an extra 30 POUNDS for gas that was not disclosed to me at Kayak rental PLUS another amount for liability insurance that the gentleman at counter said was required by law. I had purchased Kayak insurance already and was surprised that I had to pay this extra. And now there a further $68 charge on my credit card account from Easirent for what, I have no idea!!!