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Pros:POOR customer service and response time to calls
Cons:We had a problem because my husband was exposed and contracted Corvid the whole experience was handled as poorly as posible and lewft us with a huge bill when we informed them immediately. We won't be using Enterprise ever again
Pros:Very nice, professional and friendly!
Cons:Honestly, nothing it was geat!
Pros:I got the last car available and the interior had a strong smell of gas for the entire duration of the trip. I had to drive with the windows rolled down and no one from Enterprise answered the phone while trying to connect with them and ask if I could exchange the car during the trip from Portland to Bar Harbor.
Cons:A real person answering the phone and/or calling me back.
Pros:The staff I saw were nice. THere was no one there when I left with the car, and there was a problem. There was something wrong with the driver's side door, and there was no one to talk with about it. I just left because it was late and I was tired.
Cons:For $100 per day, give me a car that is perfect. That was way too expensive for a car with a door that sounded like it would break off every time I opened it.
Cons:Easy check in, great car in great condition, easy and quick return. Super happy with the experience. Thanks!
Pros:Easy pickup and friendly staff. Easy drop-off in Waterville
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Pros:Nothing. I canceled my reservation at the kiosk.
Cons:I was given 3 cars to try. The first car wouldn’t turn on and was filthy. The second car had brakes that sounded terrible. The third was filthy. The clerk was rude and short with me. She said those 3 terrible cars were my only options. Yes, including a car that wouldn’t start. I canceled my reservation and went with enterprise.
Cons:staff was unhelpful when i told them the car was missing an ez pass
Pros:Staff knowledgeable and super friendly. Car clean and new
Cons:Better lighting in the pickup/drop off area
Pros:customer service was good wait time was good
Cons:I reserved a full size car. they gave me a tiny, compact SUV and said "Oh, this is actually one step upgrade for you" It was tiny. not enough room.
Pros:I was expecting a midsize suv and got a tiny Kia Soul The back did not have ac- the hatch had to be opened manually The return experience in Boston was an absolute nightmare
Cons:I should’ve been able to rent a bigger vehicle- my children each had to hold luggage because of the tiny car Returning to an under Construction very y’all and dangerous feeling parking deck in Boston was truly the most stressful experience of my trip I was extremely disappointed with the lack of choices for a vehicle upon arrival in Portland- I was expecting at least a Jetta
Pros:The car was clean and comfortable.
Cons:The drop off parking location for Alamo's cars took a while to find in Bangor
Pros:Staff was great
Cons:The vehicle smelled like smoke.
Pros:Drop off easy. Staff super helpful.
Cons:Rental was a Jeep Grand Cherokee. We traveled in Maine over unfamiliar roads GPS often wrong, particularly in Portland Jetport. Often made last minutes changes in turn directions causing us to miss numerous turns and causing way too much backtracking.
Pros:Van with price as promised
Pros:Friendly and Professional