8.0 ExcellentJun 2 2021
Car was comfortableThe previous renter(s) smoked weed and the car stank each time we opened the doors and turned on the air conditioning
4.0 OkayMay 23 2021
The staff was fine. The car was not.The car I was originally given had expired registration tags on it. In California you can be pulled over and ticketed or even told that the car cannot be driven at all, depending on the officer. So I exchanged the car which took hours waiting at the the Sacramento airport Hertz counter because the original place where I got the car was closed. Very unsatisfactory!
4.0 OkayMay 15 2021
The SUV okThe car was very dirty had to wash to see out of it and the staff at Sacramento Hertz office were very un professional.
2.0 MediocreMar 31 2021
I will never pre-pay again! Got a flat and was on hold with Hertz for over an hour and a half. Then the rep put me on hold again to arrange with a local Firestone dealer to replace the tire. The designated dealer refused to help when I called (explanation follows). Called the second one and they said it would take hours to get approval through Hertz, that they needed a PO number. So I called Hertz again only to be told I'd be on hold another 40 minutes. Hung up and called Firestone dealer number 2 back and tell them I'm just going to come in so the replacement can be underway while they're trying to get authorization through the Hertz system (I had the paperwork the Hertz rep emailed me but apparently the tire shop needs this PO). When I got to the shop they explained they wouldn't provide a new tire following Hertz' protocols because they've been burned so much in the past chasing money/trying to get paid (the reason the first shop refused to help me). So I took the car to the airport Hertz dealer but couldn't trade the car in there or to any of the Hertz locations anywhere near Boise, (and possibly the entire state) because they are all private rather than corporate, ie, own their own fleets. If I hadn't pre-paid they could have. So I drove back to Firestone, paid for the new tire out of pocket, and bc I followed the Hertz rep's directions in going to Firestone rather than a more affordable tire shop, paid top dollar. Dealing with this fiasco also robbed me of an entire day of my vacation. Once I turned the car in, the dealer would not reimburse me, told me I'd have to take it up with Hertz corporate. I'm not even going to try. In addition, there was no wiper fluid, and my windshield became a filthy hazard as I drove through snowy/sanded road conditions, so I had to buy a gallon of fluid to fill it up myself. Granted, that's the dealer's oversight, not a result of pre-paying. I needed a car for a month, so thought this would be a good deal, otherwise I'd never rent from Hertz as they are always the most expensive. But between the tire and the fact that my trip ended a week early due to unforeseen circumstances, it certainly was not a bargain. Lesson learned, never again. The one very good thing to come of this is that the tire didn't blow out at 80 mph (legal speed limit) between Nevada and Idaho or I wouldn't be alive to write this review. It went flat after I'd safely parked in front of my friend's house.
10.0 ExcellentMar 4 2021
helpful staff, easy pickup and dropoff
2.0 MediocreSep 20 2020
The staff was terrible and did not give me the car because I did not have the exact same credit card with me. They would not give me the car even though I prepaidThey could’ve let me use a different card for the $200 deposit. Nobody told me I had to bring the same credit card. I never got the car I was carless all week
2.0 MediocreSep 4 2020
I made reservation last week before. I was so excited for my first time travel to Oregon this year and I was told they don’t have a pick up truck for me to pick up today and they didn’t even apologized or make a better suggestion. Very disappointed customer here.I made reservation last week before. I was so excited for my first time travel to Oregon this year and I was told they don’t have a pick up truck for me to pick up today and they didn’t even apologized or make a better suggestion. Very disappointed customer here.
2.0 MediocreJul 10 2020
I put in for a car rental at Sacramento airport and got one in downtown so when I went to pick up my rental, I couldn’t get it as they wouldn’t honor the reservation.
5.6 OkayAug 25 2019
Car worked.Pick up and drop off from this location was mismanaged and took at least 45 mins both times, even though I was prompt. Car tire consistently lost air - and the guy "checking it" during pickup didn't even read the gauge. I left the pickup spot and drove immediately to a gas station to fill the air.
8.0 ExcellentAug 2 2019
Good car, great gas mileageBilling issues on the pickup