|Pick-up location||West Jordan|
Pros:Staff was friendly. Car was great! Price is great!
Cons:It took longer than expected to get the car. There was a line. Very busy place it seems. Gas tank was empty at pick up, but they marked it empty, and said they'd credit back some $$ if there was gas in tank at return. Options were very minimal. Upgraded, but there was only one option
Pros:Friendly and helpful.
Cons:All wheel drive/4 wheel drive a bit more affordable. $50 more a day was way too steep.
Pros:Great customer service and prices - we use them often and refer people -
Pros:They had the car I wanted at a reasonable price. Reservation was easy and accurate. Service at pick-up and return was helpful, efficient and quick. I was happy all the way around.
Pros:Ability to make changes to reservation online.
Pros:Pick up and drop-off were easy and quick; staff were friendly and helpful. The car was really clean and nicer than I had expected it to be.
Pros:I loved not having to go to the airport to pick the car up, it was very convenient and easy to check out. We rented a Yukon and it was great. Excellent rate, comfortable everything went just like we planned.
Cons:Nothing, everything was fine.
Cons:Everything. We booked online, got refused at the counter even though we had a debit card and could pay in cash if needed. Would only take a credit card so we took our business elsewhere. Wouldn’t rent a pen from these people.
Cons:Two complaints: 1. We arrived 30 minutes before our scheduled rental pickup. Was told that we would have to wait 1/2 hour or they would charge us for an extra day. Went back in 10 minutes before the scheduled pick up time and asked if we could pick up yet. She said "Yes. We allow a 30 minute window without charging an extra day." So, we could have received it the first time we came in!!! 2. Rented a compact SUV (description said similar to Toyota Rav4). We received a Jeep Renegade. It got TERRIBLE gas mileage. After being on the road for 30 minutes, the gauge was already down 1/4 tank! Ridiculous!!! Please use cars that get better gas mileage.
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Pros:Easiest pickup I’ve had, nicest/newest/cleanest car I’ve ever had - all for the best price I’ve ever had. Great experience. Thanks Hertz!
Pros:Staff was great! Check out was really fast.
Cons:The actual Hertz location is dingy and in a bad area. There was only one person working first thing in the morning and when you’re trying to get on with your travels it’s super inconvenient. Otherwise the girl who was taking care of us was fantastic and courteous. There is no big selection of cars
Cons:They did great! Everything worked well and we honestly couldn’t come up with a negative thing to say about our experience!
Pros:The representative was friendly and apologetic but could do nothing to find me a car
Cons:I reserved a car and when I tried to pick it up, not only did they not have any available but I was 14th on the waiting list. At that point you shouldn’t be taking additional reservations
Pros:The Yukon was luxurious! Plenty of comfortable seating.
Cons:We we’re not notified that the pick-up location was closed and we would have to drive across town during rush-hour, until we found the note on the door of the closed branch.
Pros:Car was clean inside
Cons:Car didn't drive well. Kept losing power and wouldn't go over 65 going up hill. Cruise control kept kicking off, door weather seal was messed up so the entire time air was coming in and was very loud.
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Cons:I have been to this location many times and each time I have been given extremally poor service by the same guy. After making my reservation a week in advance I came in to get my rental and was told that no cars were available and all that he had was a mini -van. He made no effort to accommodate my request and basically told me I could take it or leave it. This guy is horrible, and I will not be renting cars from Budget ever again. Budget needs to look into the type of people they have working for them as well as how they do business. Because I travel most of the year, moving forward I will be sure to let anyone know that ask me about car rental to stay away from this location and budget altogether! I’m done with Budget!!!
Cons:The rental we’ve never done I canceled the trip
Cons:Confused agents (local AND call center) completely dropped the ball and didn't have a car for me. After specifically requesting any car of any type except an SUV, that's all they would provide for me. Because I want to drive California with only 2 people and two small bags at 15 miles per gallon. Yeah right. I thought I would be proactive and verify the day before and two days before how about getting something that could get good gas mileage. "No problem" I was assured over and over. Cancelled my reservation, went down the street to Enterprise and paid an extra $4 a day. 2 times in a row an issue with Budget. Never again
Pros:They gave a car...
Cons:Absolute nightmare to work with these people. Rude customer service. Sneaky people trying to find any fault with the car to charge the insurance. Had to fill in paperwork because of a tiny rock chip. Good luck getting a hold of anyone to make any changes to the reservation. Ruined our vacation.
Pros:The customer service agent cancelled the reservation for us at the desk.
Cons:We were going to be given a Subaru Outback as a standard size SUV. There is no way that that car qualifies as a SUV, let alone standard size. They had no other cars they could rent us. The excuse was that that was the car that was set up in Budgets "list" of approved cars for that class. If that is the case, then Budget really needs to review their list. The desk agent was nice enough, but one of the workers that came in reeked of smoke and was not very pleasant to her when she had asked him if the full size SUV (an actual full size one, a GMC Yukon I believe) was available. He got a bit gruff and said that we could have it if we only wanted it one day since it needed an oil change and some other work.
Pros:The vehicle itself
Cons:Budget added their insurance to the rental fee. It ended up being very expensive!