excellent- great service and car was clean and in great condition
I received a lesser car than the reserved a Chevrolet Malibu and no reduction in price was made.
Pros:
The process for both pick-up and drop-off were super quick and easy, despite obvious limitations with covid.Cons:
They left me in the dark about my refund for my deposit for using a debit card at pick-up. Still unsure if and when I’ll be receiving it back.They don’t even have cars available what I selected . Online it’s shows available but they called and says that car is not available then I called the other location to make sure if they have mini van available there costumer service confirmed me that this location have mini van available I asked her twice to make sure if they have mini van because last location didn’t have it even it was shown available online but she confirmed it’s available but same thing happen when I was close to there location I received call from that location that they don’t have mini van available I don’t y they can’t keep there system updated it’s was so frustrating
After booking online and receiving a confirmation number I was told the morning of the rental that they didn’t have a car for me. That’s the second time they have done that . I will NEVER use Enterprise again!!!
We got a great deal on the rental at an enterprise on “airport road”. Unfortunately, that was NOT the enterprise actually AT the airport. So my wife, my fifteen-month-old, our copious luggage and our carseat were all stranded, the place we had our reservation at had just closed, and we were told we’d have to take an Uber to our hotel, then another Uber the next day to pick up the car from the proper location. Embarrassed, we accepted the expensive mistake, and started looking into getting an Uber that could fit all our bags (probably a minivan? Probably a hundred-dollar ride?) But just as we were reeling from TGAT sticker shock, lo! The enterprise representative had returned with a solution just for us! They had a minivan there we could rent. We were so relieved at avoiding the expensive Uber, we didn’t think to ask the cost of the minivan, and it wasn’t mentioned. As it turns out, that was an EXPENSIVE mistake on my part. After signing the paperwork, our budget reservation (at $70/day) had suddenly turned into a $200/day disaster. I should have said something, but I was too stunned and embarrassed and it was too late—I’d already signed. But MAN! Talk about a bait-and-switch! I know… it’s my fault for mixing where I had to be to pick up the car, and it’s my fault for signing without asking the price first, but that doesn’t stop the whole thing from feeling predatory and kinda gross, not to mention personally pretty traumatizing. Now, to be fair, everything ELSE about the car rental experience was excellent and I have zero complaints. Return was a breeze, the car itself was fantastic, everyone was kind and the lady at the return even offered to drop the car off at the terminal, if that would make things easier with our child, but we declined, partially out of worry that it might include an extra charge of some kind. Nevertheless, the glossed-over, hand-waved cost-tripling was just too traumatic, budget-wise. I’ll be avoiding Enterprise, Alamo, and National in the future.
