|Pick-up location||West Drayton|
Pros:Nothing! Stay away and help put disreputable businesses out of business!
Cons:Bait and switch. Got a price that looked great, but when I got there not only did they have an inferior car to the one I booked, that they tried to pass off, but the price they charged was over 40% higher than when I booked online. (Looking at the other reviews, I'm not the only one in this position) I walked out after confirming that they wouldn't charge me anything, and they charged me over 90 dollars (in dispute with credit card). I then went to a big name brand like I should have in the first place.
Pros:The Pickup was the worst pickup scenario I've ever seen. There's a kiosk to 'skip the line' that you can use, but you need to get in the line after anyway. We had to deposit about $1200. The pickup process took about 2 hours. The car we received wasn't the class we requested, nor clean.
Cons:Clearer indication of where to go when arriving. More staff. Working Kiosks. A real waiting area. Quicker service. Most importantly advance information on required deposits (I would never have rented from here had I known it was a $1200 USD deposit required).
Pros:The young teenager working there was probably the only person that was courteous and understanding there.
Cons:Booked car for 11am. Didn't get car until 1:45pm. Car was wall banged up and cut on tire. They said it's all good. Protested to get another car as I didn't feel safe. Returned car at 11:45amnext day to be scold by clerk who said needed to be returned by 11 and others waited for 3h for it. Scammers!
Pros:I can't think of anything.
Cons:A clean car, not waiting for an hour to, a car that had been serviced and didn't breakdown on the M4, better customer service, clearer information on using a travel credit card for accident coverage.
Pros:Terrible experience. They wanted to give us a much smaller car than we reserved and we did not fit. They wanted to charge us more than double for a bigger car. They were so rude and did not care. We had 2 small children and a disabled person with us. Money wasted. Day ruined.
Cons:Although I had checked in online in advance, all customers had to wait in the line to set up the car hire insurance. It took 45 minutes to get through the line, and the booked automatic car never came after 2 hours. The man checking customers in kept making rude comments about them.
Pros:Couldn't tell you, had to cancel our trip due to the coronavirus. I did get a refund nice and easily that was convenient.
Cons:They are a corrupt business that rip off customers, just see news articles online (e.g false damage claims, not honoring rates). Because they appear on Kayak they also damage Kayak’s brand too).
Cons:They say free shuttle but you have have to pay for tickets both ways and email them receipt when you get home to get reimbursed( as far as I’m concerned that’s not free). Car exterior was very dirty on pickup and they require you to go out alone and look for additional damage on a dirty car to see if you can find something they missed. Standard legally required insurance was not included in price of car through booking site( or that’s what they said when I got there). Overall it felt like a dirty slimy operation that is designed to rip people off every chance they get. Every body re ting there was angry and seemed to feel the same way. Staff was for most part indifferent to the negativity by the customers and you can tell they just deal with it all day due to the companies for policies. Definitely worth layyng a little extra to go with a sta and brand such as enterprise or Alamo etc....
Pros:We were surprised at the extra costs at the point of sale from when we did the online booking. The staff were very helpful in giving us options and a better deal though.
Cons:They need to advertise the extra costs beyond what is quoted online. There were two other customers just while we were there very angry with the rise in quote.
Cons:They were grilling me for a small scratch on the car. Luckily I had a picture showing the scratch existed before I picked the car. Lot of hidden charges almost double the amount.
Pros:Nothing at all
Cons:Rude staff Hidden extras Ridiculous deposits required unless you paid more hidden extra fees. If it seems too cheap to be true, it probably is. Dirty car Not given the car class that was booked Queues queues queues Requirement for so many forms of ID Make sure you read ALL the T’s & C’s.
Pros:Very confusing process. Ended up paying triple of what I thought I was going to. I would suggest a more reputable brand. Might cost more on paper but not worth the headache of this rental experience.
Cons:Shuttle to the car park. Clear terms and conditions.
Cons:The car I requested was not available, the insurance I prepaid I was told was not god enough. I had to pay an extra 350GBP on pick up
Pros:Clean new car.
Cons:More information about the true costs incurred with the rental (e.g. insurance, milage).
Pros:Bad customer service
Pros:The drop off was fast.
Cons:I had a reservation for a car which the sales staff completely ignored to start a new transaction. They proceeded to ignore pricing to push their insurance plan, and basically wouldn't let you leave until you had purchased it. I literally told them what I thought they were doing was a scam.
Pros:Terrible pickup and dropoff. Hidden fees
Cons:1. heck of a long line to get the car; why does it take such a long time to rent a car when it's pre-ordered and it's just some basic paperwork. 2. I'm still waiting for a bill; haven't even received one by email. Their system was down when I returned the car and yet I've been charged more than was quoted with no explanation at the time of return.
Pros:Clean, good car.
Cons:Had questions about the rental, both before and during. NEVER GOT REPLY from email I sent before rental started. Called during rental, after 20 minutes on hold I was hung up on. Very bad. Also, at pickup I was pushed too much to upgrade, when I finally got them to understand "NO!" they got very abrupt. "There's your key. The car's out there in slot 8."
Pros:It was a pretty smooth process except for getting charged an extra day.
Cons:They charged me for an extra day, which amounted to more than my previous 5 days, even though I returned the car a couple of hours early on my scheduled day. I got a text when I got back to the US asking me when I was planning on returning the car. I had already returned it the day before. I am in the process of disputing this, they asked me to submit proof of my boarding pass showing when I flew out, which I have. I'm waiting to hear back.
Pros:great car. roomy, great mileage per gallon with nav and safety features. Great price too!!!!
Pros:Budget upgraded us (several levels?) because of the inconvenience at pickup, even though we didn't request it. The representative was helpful, kind and cheerful.
Cons:Pick up at the airport was awful in at least 4 ways. We chose Budget because they advertised pick up at the terminal and we wanted a quick, smooth get away. Instead it was a (1) shuttle ride to a (2) very long line in a (3) terribly hot waiting area and a (4) wait for a car to be returned and cleaned so we could start our holiday.
Cons:I made the mistake of not bringing my passport to the rental counter. Although not explicitly stated anywhere in the terms and conditions, a passport for foreign tourists is required to rent a car from Avis Heathrow. A driver's license is not sufficient documentation.
Pros:The staff seemed nice, but didn't inform you of extra things (like paying extra for wifi or navigation which are standard in all cars now). Also signage to get to location is HORRIBLE in the airport + no employees of the airport really know how to tell you to get there.
Pros:I booked online and the auto booking had me pick up at T5 as it was my flight out. But I landed at T3 and didn’t realize. T3 Avis staff excellent sorting it out.
Cons:Is it me or is there a clear deliberate check in pick up and drop off location? Small point.
Pros:Car was clean inside.
Cons:Night time flight tried to reduce the hassle of insurance early in the a.m. Made reservation on line with car rentals .com for a Hyundai -I 30 at he same time I purchased the collision damage coverage. This was through Allianz insurance. At check in at Avis they would not accept this insurance, they allowed me to call Allianz in the US their rep was helpful and was sorry the insurance was not accepted, a refund was offered and accepted. Bottom line I wound up paying about $ 100 more for this rental. And the car supplied was smaller than the model I requested.
Cons:I was inadvertently upsold to a more expensive rental than I had reserved on line. The end price was almost twice as much. I will need to strategize how to avoid that in the future if I look at renting from Avis again.