Pros: Good customer service-- I was late to pick up the car and they were very accommodating.Cons: The tires were low on air when I got the car.
9.2 ExcellentJul 4 2016
Not the best dealPros: Easy pick up/drop off. Nice, clean, new vehicle.Cons: We paid twice for insurance. Dollar should indicate that they require separate insurance. We took Allianz (offered at booking) then had to pay again at pick up. Very disappointing.
7.2 GoodMar 31 2016
Pros: It was easy to get the car and return it after hours.Cons: Insurance rate was too high
2.0 MediocreMar 29 2016
No insurance cost in quoteCons: There was no insurance cost included in the quote. I never saw a rental car quote without insurance included in the package. Also this is misleading information as it is forbidden by law to hire a car without insurance. Price ended up being more than twice what was quoted. I would have selected a different car if I had all the information that I needed to make the right choice.
Pros: The car was comfortable and efficient so we didn't have to overspend on gas.Cons: 1) The price should reflect all the fees (insurance etc.) not only one of 3 or 4, which make the total. Was a very confusing and unpleasant experience with that. 2) I understand that it would be as bonus information, but you could send also some basic travel info with the confirmation email or, preferably, even before. What I mean: about fares that could be incurred (we had to pay 40 euro to enter Switzerland and another 40 to use the autobahn) and similar useful advice. Although you can attract more people showing just the basic price, at least according to my logic, less people are likely to reuse your service after a low-quality experience, such as me and my fellow travelers had.
4.8 OkayDec 26 2015
Pros: The car was clean.Cons: The representative absolutely refused to let us have the car unless we took insurance that cost more than the rental price. She said per Thrifty policy CDW and other extras could not be waived without a coverage certification from our credit card company RELATING TO THIS SPECIFIC RENTAL (by date and location -- credit card contract which clearly explained coverage was not good enough). This was not mentioned when making the reservation so of course we didn't have it. And by that point we were at this remote location without other transportation during the holiday season.