Pros:Staff is friendly, they seems to remember me as a frquesnt renter.
Cons:The facilities are a bit tired, but it’s really about the cars and the price, right?
Pros:Friendly and helpful.
Cons:Car was bad,people were rude and unfriendly.
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Cons:If they had License software that worked and didn’t keep me there for two hours
Pros:The staff was very helpful, and answered the multiple questions I had.
Pros:The whole process was easy in the midst of Coronavirus. I also noted extra steps being taken to disinfect and clean.
Pros:Smooth as silk No hiccups No unnecessary delay
Cons:My model Toyota apparently wasn't designed for comfort. No matter how we adjusted driver's seat, it wouldn't fit right.
Pros:Did not like that I had to go to another Enterprise location to return the car. I needed a ride home and they no longer take people home after a certain distance. This has changed since November, 2017. Since the other location is actiually closer to me, I will use that one for my next rental. The customer service has always been terrific when renting a vehicle from Enterprise and will continue to use them. I rent a car once or twice a year.
Pros:The car's technology features.
Cons:We wanted a mini van and instead were given a suv. Didn't have leg space for back two rows and very little storage space in back. It's meant for 5 seater, not 7.
Cons:I could’ve been provided a car with the proper amount of air in each tire. It would be nice if more than one employee was working at a time.
Pros:Staff was extremely rude and not helpful in my situation. I was unaware of a $200 hold and the need to always use a credit card and not a debit card. I don’t use credit.
Cons:The situation would have been resolved if the staff had been courteous and helpful. I understand the need to use credit, but I didn’t need to be made to feel the way that I did. I will never use Hertz again!
Pros:The SUV was clean and full of gas. The people walked me thru the operation of the vehicle and reconfigured the seats for me. I had purchased insurance thru Kayak and it was accepted without question. Overall it was an excellent experience.
Pros:Free upgrade to suv in snow was awesome
Cons:It wasn't clean
Pros:We had a great experience. Pick up and drop off was fast. Price was excellent. Everyone was friendly. Would definitely rent through them again.
Cons:Everything was great!
8,0 Very Good
Pros:Check-in and drop-off was quick and easy.
Cons:I did not notice until later but one of the tires was bald and needed to be replaced. This was very dangerous. I also noticed that one of the tires had already been replaced. The other tire should have been replaced at the same time. Other than that it was a good experience. I will likely rent from them again.
Pros:Channel was great!
Cons:Cleanliness of the vehicle inside and out. Tires were bad!
Pros:Pick-up was the worst of all time. Totally understaffed and we were there for almost two hours.
Pros:Nothing! The car was never available and the location did not txt me like they said to alert me it might have been ready. The Troy location was terrible!
Cons:The conscientiousness of the office staff was abhorrent. There was no attention to detail, and they did not do what was promised. As a result, I had to drive 45 minutes to the airport on Sunday afternoon to get a car there. Unacceptable!
Pros:All very quick and efficient
Cons:Opening hours are limited, especially over the weekend.
Cons:See above comments