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5 locations in Tooele
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Reviews
10,0 Wonderful
Jan 2021
Pros:
Staff was very helpful and responsive on short notice.Cons:
I don’t have any suggestions. Everything was perfect10,0 Wonderful
Dec 2020
Pros:
Fast and very helpfulCons:
No problems9,6 Wonderful
Jun 2020
Pros:
Staff was helpful and friendly4,4 Mediocre
Feb 2019
Cons:
I modified my rental and they forgot to reserve it for me.10,0 Wonderful
Oct 2018
Pros:
Great customer service and prices - we use them often and refer people -2,0 Poor
Nov 2016
Cons:
i requested a car at the Salt Lake City airport, but they changed the pick up location since they had sold out at the airport. It was not clear that the location had changed and it was very inconvenient.2 locations in Tooele
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2,0 Poor
Sep 2020
Cons:
I have been to this location many times and each time I have been given extremally poor service by the same guy. After making my reservation a week in advance I came in to get my rental and was told that no cars were available and all that he had was a mini -van. He made no effort to accommodate my request and basically told me I could take it or leave it. This guy is horrible, and I will not be renting cars from Budget ever again. Budget needs to look into the type of people they have working for them as well as how they do business. Because I travel most of the year, moving forward I will be sure to let anyone know that ask me about car rental to stay away from this location and budget altogether! I’m done with Budget!!!2,0 Poor
Jul 2020
Cons:
The rental we’ve never done I canceled the trip2,8 Poor
Oct 2019
Cons:
Confused agents (local AND call center) completely dropped the ball and didn't have a car for me. After specifically requesting any car of any type except an SUV, that's all they would provide for me. Because I want to drive California with only 2 people and two small bags at 15 miles per gallon. Yeah right. I thought I would be proactive and verify the day before and two days before how about getting something that could get good gas mileage. "No problem" I was assured over and over. Cancelled my reservation, went down the street to Enterprise and paid an extra $4 a day. 2 times in a row an issue with Budget. Never again2,0 Poor
Sep 2019
Pros:
NothingCons:
We booked a premium car and when we got there to pick it up there were no cars available. Our reservation was for 10am because we were going out of town. They said “maybe at 2:30” very disappointing! They left us stranded! Will never rent from them again. Awful service.9,2 Wonderful
Jun 2018
Pros:
Very nice, clean care8,0 Very Good
Jun 2018
Pros:
Nothing wrong with the car. Only problem was I couldn't use the insurance I was offered during my Kayak check out at a discount. Don't buy insurance that Budget doesn't recognize!!Cons:
I didn't like the fact Kayak offered me insurance at a discount only to find out at the counter Budget would not honor the insurance I purchased through Kayak!! That should be disclosed by Kayak at the time of rental. I feel I was ripped off.2 locations in Tooele
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7,2 Good
Feb 2018
Pros:
The Yukon was luxurious! Plenty of comfortable seating.Cons:
We we’re not notified that the pick-up location was closed and we would have to drive across town during rush-hour, until we found the note on the door of the closed branch.6,0 Okay
Jan 2018
Pros:
Car was clean insideCons:
Car didn't drive well. Kept losing power and wouldn't go over 65 going up hill. Cruise control kept kicking off, door weather seal was messed up so the entire time air was coming in and was very loud.2,0 Poor
Jul 2017
Cons:
Hertz didn't have a car on site. They didn't have our correct rental times in their system from our reservation. When we asked to cancel (we needed to leave at 6 AM, we reserved for 6 AM, and they were closed) they were going to charge us a 100$ cancelation fee. We called Kayak customer service for help and we hit a brick wall of unfriendly and unhelpful representatives. They referred us to the Hertz customer service who happened to be surprisingly worse than Kayak, immediately directing our call back to Kayak. Overall, it was a terrible and stressful experience. I will never use Kayak or Hertz again.2,0 Poor
Apr 2017
Pros:
They made some reperasions.Cons:
They did not have a truck that I reserved. Said they would found another to trade with me. That did not happen epithet.2,0 Poor
Jan 2017
Pros:
When I arrived to rent was told new policy was that you had to have a corporate acct to use a debit card anymore. Left without renting. Have used Hertz many times in past but won't in the future. Thank goodness I had other options for a car.2,0 Poor
Jan 2017
Pros:
Not only did Hertz not have the car I was suppose to rent, they never contacted me when they got it in like they said they would. Very disappointing.One location in Tooele
Most popular car type | Mini |
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