1.9 HorribleOct 13 2021
Car was very dirty when we picked it up. I was in Georgia and the rear defrost didn't work. I am from Boston and it was rainy so it made my travels difficult. I called Hertz because I rented the car until 10/12 but on the contract it said 10/11. I was charged a $28 dollar telephone call fee - insane. They wouldn't take it off even thought I was correct. My confirmation was the 12th. It also wasnt clear that I wasn't picking up car at airport - I had to take a taxi to get it. I also wanted to return my car at the airport since my flight was in the evening that night. The price would have gone up from $266 to $390 - to drop off at Hertz at the airport 15 minutes away - 5 hours later. Crazy. I will call and try to get my refund from them for the phone call I had to make because of their error.
1.9 HorribleOct 7 2021
Hertz refused to rent to me after making the reservation nearly 2 months in advance. Hertz said there was an unknown problem with my license and had me call a Hertz telephone number. The number hung up on me twice and the rep said he couldn't rent to me and that number was the only number he had.
1.9 HorribleOct 3 2021
I reserved a car through Kayak and when I went to the Hertz office in Augusta, Georgia to pick it up I was told they had no cars for a one way rental even though I had reserved a car. They said the only thing I could get was a huge Ford Sprinter van, which is basically a work or delivery vehicle. They also told me it would cost me $20.00 more than my confirmed reservation. Even though I protested I was basically told, take it or leave it. I had explained to them that I was in a desperate situation because my car had broken down 5 hours from home and I didn’t have time to waste. They didn’t seem to care and I was forced to take it. The van was a mess. It was dirty and there was damage all over it. The windshield was dirty and the washer reservoir was empty. It was uncomfortable, and noisy. It was badly out of alignment and uncomfortable to drive. It only got around 15 miles to a gallon of gas so my fuel expense was high. In all my life this was the worse car rental experience I’ve ever had and I’m going to also complain to the company office.
10.0 ExcellentAug 12 2021
Easy pick up and drop off. No hiccups.
3.9 MediocreJul 26 2021
We booked a large suv a month ago. We decided to pick up a day early to make sure they had one. So glad we did. There was another couple that reserved and prepaid for a 7 passenger suv and they didn’t have one and said they will refund their money. When arrived they tried to give us a small suv. then after a not so nice discussion, we got the Toyota Highlander it had damage on all four corners, not bad, just some deep scrapes and right front wheel well was not connected to bumper. We got inside and it was filthy, sand and dirt everywhere. Gum in the back seat floor. I took it home and vacuumed the floors and cleaned the dash and seat area. The only positive was the car ran great and was comfortable on the long trip. I would never rent from hertz on Washington rd again. If you do don’t prepay, because they probably won’t have the vehicle.
10.0 ExcellentJul 19 2021
I made a last minute request to change the type of vehicle I needed and they were able to accommodate me.
7.9 GoodJul 17 2021
The location is convenient but parking is a problem. They close at noon on Saturday which isn't convenient. The agent was friendly and professional. The car was suppose to be a non smoking car but smelled strongly of cigarette smoke.
2.0 MediocreApr 27 2021
When you book and pay for a vehicle, it should be yours for the entire time. After 30 minutes after the scheduled pickup time my car was unavailable and I had to rent a higher priced vehicle plus a $200 deposit.
8.0 ExcellentApr 19 2021
Staff was helpful and courteous.It was a decent experience.
2.0 MediocreDec 21 2020
The customer service at pickup was terrible. Gentleman behind the counter barely spoke and when he did it was almost unintelligible. Individual would simply get up and walk off, with me having no idea what was going on. Check in took an extensive amount of time. I asked about entering my rewards number and received no response and no entering of said number. Guy walks outside, no idea where he’s going and stands beside a car (I assumed it was my rental). He takes a video walk around of the car, shoved me keys and handed me something to sign, then walked off