Pick-up location | Russellville |
---|---|
Car types | |
Hire locations | 1 |
Airport locations | 0 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People carrier |
Passenger van |
SUV |
Commercial |
Pick-up truck |
5 locations in Russellville
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Reviews
4,0 Mediocre
Oct 2020
Pros:
price was right but no cars availableCons:
having a car for me.2,0 Poor
Nov 2019
Pros:
The staff at rental was rude and did not have car according to reservation pick up time. They said, car will be available "later in afternoon".Cons:
Professionalism and better customer service.10,0 Wonderful
Nov 2018
Pros:
The people were helpful and professional. We received a very nice clean car. It was overall a very smooth transaction.10,0 Wonderful
Oct 2018
Pros:
CarCons:
Nothing4,4 Mediocre
Dec 2016
Pros:
Sales clerk was jovial at the Central Ave location in Hot Springs. The clerk at Hot Springs Airport wouldn't work in my sales force. Was not professional at all on the phone and would not give me a reservation. Called the Central Ave. location and they had several units available.Cons:
Made the reservation through KAYAK and had confirmation number with the email. Went to pick up my SUV and clerk said he saw where I made the reservation through a 3rd party, still wouldn't give me a SUV or car. That was when I went to the other location in person.8,0 Very Good
Dec 2016
Pros:
In store service was helpful and nice; the car was great and the staff were attentive and supportive.Cons:
Enterprise website and "24 hour service" are horrible. There's no way to alter plans, should you need to3 locations in Russellville
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2,0 Poor
Oct 2022
10,0 Wonderful
May 2021
Pros:
the car was very nice and the process or renting it was easy.Cons:
nothing2,0 Poor
Apr 2021
Cons:
They called me 4 hours before arrival and told me they didn't have cars10,0 Wonderful
Apr 2021
Pros:
The staff was very helpful and friendlyCons:
Checking compartments for items left. We found an old face mask in ours2,0 Poor
Mar 2021
Pros:
Car was clean.Cons:
The people at the Hertz facility could have been a little nicer. I called to change my reservation, ensured it was changed, go to the location and they had no recollection of the new reservation time. There were no cars available and therefore had to wait until my original time to pick up the car. They offered no apologies for my inconvenience on their behalf and were very rude about the whole situation. Will be going with Enterprise from now on.4,0 Mediocre
Oct 2020
Cons:
Terrible service picking up the vehicle. Wasn't clean. Bad customer service representative.One location in Russellville
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9,2 Wonderful
Jul 2016
Pros:
The car was extremely clean and there was no evidence of someone ever smoking in it. The KAYAK price was MUCH better than the price I was originally quoted by a worker when I previously looked at reserving it in their office for a one-way rental. The quoted KAYAK price was what I paid.One location in Russellville