10.0 ExcellentOct 4 2021
Good service, good car. No problems.
6.0 GoodMay 25 2021
While most rental car agencies in Albuquerque had no cars available, this site did. The staff at the pickup location were acceptable in handling renting a car with some concerns; at drop off they were very courteous.full tank of gas, windshield without damage, tire warning indicator not giving a false warning
10.0 ExcellentAug 6 2019
The guys were so friendly. They got us all set up quickly and the return process was really fast. As a female, I appreciate that they didn't try to hard sell me on anything or guilt me into buying things I didn't need. I would definitely rent from these guys again!
10.0 ExcellentOct 9 2018
Excellent counter service. Excellent car.Really, I can't think of a thing. It was over the top.
10.0 ExcellentApr 24 2018
Vroom VrooomFlexibility with the rental and the general friendliness of the staff on both pick up and drop off. It was a last minute rental via Kayak before a very late flight for pick up the next day. Everything was easy, the location was easy to access, and I'll return again if ever in the area.
9.6 ExcellentMay 21 2017
All staff members put a considerable amount of effort into customer service. The car was clean and in very good condition. It was nice that they had a one day rental available and that there was no drop off fee for picking up the car in the city and returning it at the airport.
6.8 GoodMay 18 2017
Kayak bad jobCustomer service at Enterprise did an outstanding job rectifying the problem. Great job Jessica Schell.Kayak messed up the pick-up location for the car rental. Instead of at the airport, they switched it to a remote location. Very bad job.
10.0 ExcellentMay 13 2017
Efficient service, great price and reliable car!It's a bit hard to find - the enterprise sign is small but nonetheless with uber or google maps it is feasible without much headache for
2.0 MediocreApr 20 2017
Enterprise added about $40 to the weekly rate saying that the original quoted price did not include "city" taxes.
6.4 GoodApr 2 2017
closedI thought my car was going to be at the airport, but I'd mistakenly rented one elsewhere in ABQ. My bad. The clerk at the desk gave me the address, and told me it was close by and that I could take a taxi there. I asked if I could just change, and rent a car from the airport location. She said no, that they didn't have any cars. I took a taxi across town, and it cost $50. The rental place was closed when I got there - I had no idea that it closed at 6 pm. Nothing on the paperwork said that it closed at 6. The woman at the counter failed to tell me it had already closed. I had scheduled a 6 pm pick-up - why would the system let me do that if it closed at 6? I took the taxi back to the airport, so roundtrip with the tip that cost $115. On the way I called the 800 number, and they said they DID have cars there, but that it would cost an extra $100. At the airport I had a different clerk and she gave me a free refill of gas and an upgrade in a car when I let her know what happened. But I didn't enough gas for that to even matter, and I don't care about the luxury of a car. I lost time and money - irreplaceable. When I went out to get the car, I encountered the first clerk. She was totally out to lunch. She didn't remember me and didn't acknowledge that she had sent me across town to a closed Enterprise. She also failed to register the free gas credit. I noticed that she hadn't done so, and she corrected that. I was so annoyed. Also, it snowed while I had the car, and there was no scraper in the car. I had to use my bare hands. First world problem, but I happened to have been in the first world at the time.