Rio Rancho car hire

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Rio Rancho, NM, United States
Dec 10 — Dec 17
Rio Rancho, NM, United States
Fri 10/12
Fri 17/12
Driver's age:

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Rio Rancho car hire information

Pick-up locationRio Rancho
Hire locations1

Rio Rancho car hire reviews and directory

Rated no. 1
Best rated
8.8 Excellent (12 reviews)
2 locations in Rio Rancho
Locations in Rio Rancho
  • 8.6
  • 8.6
  • 8.8
  • 8.8
  • 7.4
Recent reviews
10.0 ExcellentAug 5 2021
Michael was excellent and fast and cheerful.
5.9 OkayJul 13 2021
Van was dirty, old milk candy stuck in cup holder..Side step broken. Heat and air controls kept falling out. Could have been priced better and the inside should have more cup holders and things to hand on to when getting out since the side step was broken
5.2 OkayDec 29 2019
We ended up with a car.Being able to reserve a car at a location and time when they were closed is unacceptable.
10.0 ExcellentNov 28 2018
Great service on a very busy day
9.6 ExcellentNov 2 2018
Nissan Sentra was easy to drive.
10.0 ExcellentMar 16 2018
Great Van at Great Price!15-passenger van was very clean and comfortable. Avis folks were very friendly and helpful.Had some difficulty with the back row of seats.
5.2 OkaySep 25 2017
The person that rented the vehicle was nice, but smelled horribly like smoke. The vehicle was a decent price and I was able to rent last minute without any hassle in renting. I appreciated that he didn't try to "sell" me something that I didn't need.I couldn't get my music for the 6 hour drive either way, even though I tried to work with the sales representative to address the issue. I had hoped to return the vehicle at 6pm on Saturday, but later found out it was only open until 12pm on Saturday (not just Sunday as I had thought).
Rated no. 2
8.3 Excellent (28 reviews)
3 locations in Rio Rancho
Locations in Rio Rancho
  • 8.4
  • 8.6
  • 8.4
  • 7.7
  • 8.4
Recent reviews
10.0 ExcellentOct 4 2021
Good service, good car. No problems.
6.0 GoodMay 25 2021
While most rental car agencies in Albuquerque had no cars available, this site did. The staff at the pickup location were acceptable in handling renting a car with some concerns; at drop off they were very courteous.full tank of gas, windshield without damage, tire warning indicator not giving a false warning
10.0 ExcellentAug 6 2019
The guys were so friendly. They got us all set up quickly and the return process was really fast. As a female, I appreciate that they didn't try to hard sell me on anything or guilt me into buying things I didn't need. I would definitely rent from these guys again!
10.0 ExcellentOct 9 2018
Excellent counter service. Excellent car.Really, I can't think of a thing. It was over the top.
10.0 ExcellentApr 24 2018
Vroom VrooomFlexibility with the rental and the general friendliness of the staff on both pick up and drop off. It was a last minute rental via Kayak before a very late flight for pick up the next day. Everything was easy, the location was easy to access, and I'll return again if ever in the area.
9.6 ExcellentMay 21 2017
All staff members put a considerable amount of effort into customer service. The car was clean and in very good condition. It was nice that they had a one day rental available and that there was no drop off fee for picking up the car in the city and returning it at the airport.
6.8 GoodMay 18 2017
Kayak bad jobCustomer service at Enterprise did an outstanding job rectifying the problem. Great job Jessica Schell.Kayak messed up the pick-up location for the car rental. Instead of at the airport, they switched it to a remote location. Very bad job.
10.0 ExcellentMay 13 2017
Efficient service, great price and reliable car!It's a bit hard to find - the enterprise sign is small but nonetheless with uber or google maps it is feasible without much headache for
2.0 MediocreApr 20 2017
Enterprise added about $40 to the weekly rate saying that the original quoted price did not include "city" taxes.
6.4 GoodApr 2 2017
closedI thought my car was going to be at the airport, but I'd mistakenly rented one elsewhere in ABQ. My bad. The clerk at the desk gave me the address, and told me it was close by and that I could take a taxi there. I asked if I could just change, and rent a car from the airport location. She said no, that they didn't have any cars. I took a taxi across town, and it cost $50. The rental place was closed when I got there - I had no idea that it closed at 6 pm. Nothing on the paperwork said that it closed at 6. The woman at the counter failed to tell me it had already closed. I had scheduled a 6 pm pick-up - why would the system let me do that if it closed at 6? I took the taxi back to the airport, so roundtrip with the tip that cost $115. On the way I called the 800 number, and they said they DID have cars there, but that it would cost an extra $100. At the airport I had a different clerk and she gave me a free refill of gas and an upgrade in a car when I let her know what happened. But I didn't enough gas for that to even matter, and I don't care about the luxury of a car. I lost time and money - irreplaceable. When I went out to get the car, I encountered the first clerk. She was totally out to lunch. She didn't remember me and didn't acknowledge that she had sent me across town to a closed Enterprise. She also failed to register the free gas credit. I noticed that she hadn't done so, and she corrected that. I was so annoyed. Also, it snowed while I had the car, and there was no scraper in the car. I had to use my bare hands. First world problem, but I happened to have been in the first world at the time.
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Rated no. 3
7.1 Good (24 reviews)
2 locations in Rio Rancho
Locations in Rio Rancho
  • 7.5
  • 7.5
  • 7
  • 7
  • 6.9
Recent reviews
10.0 ExcellentAug 2 2021
Helpful, friendly staff. Easy, thorough chech-in process. Car was exactly what I needed and what I had paid for. Thank you!
2.0 MediocreApr 13 2021
There was nothing I liked about this experience. Such a bad experience.They made a reservation for 12pm for a location that closed... at 12pm. The guy was still there and informed me that they “have been trying to get this changed for sometime” and did nothing to help us. We had to get a ride to another location and they tried to charge us more than double the reservation price. When I asked to speak to the manger on site, I was told that it would be 3-4hrs before she could speak with us. I spent literally hours on the phone with National. When we finally did get the car, they gave us the wrong car and didn’t tell us. When I called to tell them they gave us the wrong car, they directed me to a new location to pick up the right car. Upon arriving at the new location the person on site told me that he “didn’t know why they told us that, I don’t have any cars to give you”. No one at any of these locations were apologetic or tried to help us figure anything out. National ended up giving us a $100 credit which isn’t really that much (IMO) for how much time I spent dealing with this nightmare.
10.0 ExcellentMar 19 2019
The man that helped us was professional and friendly. The process was smooth, we were in and out quickly. The drop off was also complaints
6.0 GoodNov 24 2018
poor comunitatiionI arrived on Sunday and the company was closed!! This resulted in having to rent at the airport as a walkup that increased the rental cost from $370 to $500. If they were going to be closed on Sunday I should have been notified.
2.0 MediocreMar 19 2018
Budget location closed at noonDid not know this was not the airport location nor that they would be closed when I arrived. No cars available at airport budget location.
10.0 ExcellentJul 24 2017
Great Transaction & Service!
2.0 MediocreJul 11 2017
Stressed!!People nice at ultimate car receiving. Also, people at ABQ desk were nice.The car receiving location was so far from the airport that my taxi to get the car was $50 - which made the total cost almost as much as getting the car at ABQ. You have lost me!!
10.0 ExcellentJul 6 2017
The car was awesome and the staff was great!
6.4 GoodMay 21 2017
Pay attention to the pickup location in ABQThe vehicle was clean and only had 53 miles on it, so there was still new car smell on the interior.Pay close attention to your pickup location in ABQ. My rental ended up being 19 miles away from the airport, and Budget refused to move the rental to the airport, so I had to change my reservation and it cost $60 more!
10.0 ExcellentApr 9 2017
Good Job Budget folks!Ease of booking, check in. Courteous, friendly, personable counter agent. Nice vehicle, exactly what we had ordered, Ready to go when we were.No negatives.
Rated no. 4
6.5 Good (21 reviews)
3 locations in Rio Rancho
Locations in Rio Rancho
  • 6.6
  • 6.8
  • 6.5
  • 6.2
  • 6.5
Recent reviews
1.9 HorribleJun 23 2021
Hertz accepted the request then several hours later called me and said they did not have any vehicles like I needed. They should not advertise what they don’t have. Very disappointed!
6.8 GoodJan 5 2019
Good effortThe staff went out of their way to make things work when the internet was unavailable and there was no backup system or process.The car was grubby as was the tiny office (not at the airport) which was poorly identified and difficutlt to find.
2.0 MediocreSep 13 2018
Never got the car. I showed up at the airport Hertz and they said that the reservation was made at some other Hertz offsite about 20 minutes from the airport. I had to pay for another car even though I was prepaid. It was not evident when I made the reservation that it was some offsite Hertz location. Waste of money. Will never use Kayak again
9.6 ExcellentJul 6 2018
Brandi, the Office Manager was great to work with.
8.0 ExcellentMay 31 2018
Great fuel economyOptions for choice at pick-up
4.4 OkayOct 3 2017
It turned out that my original booking was an off-site location which closed 5 hours before I was to arrive. It then cost well over $100 to switch to a pickup at the airport site. We got distracted on the return and failed to recover our GPS navigation unit. So far that has not been turned in by their employee. Airbag need service and the passenger bag even turned off on occasion.
8.0 ExcellentJul 21 2017
Not at the airportFriendly agentDidn't realize this site was 12 miles from the airport
2.0 MediocreJun 24 2017
Not a good experienceWe prepaid for our rental car 2 weeks in advance. The day of the rental (June 6) I arrived at Hertz only to be told that they had no cars available and they would not have any until 2 days later. I was told I would be issued a refund and that they would call me back to let me know the time frame of refund. I received no call back. My wife and I have called 2 more times asking for a time frame on the refund and were told it was being processed and they would call us back to let us know when to expect it. Still no call back and still no refund 18 days later. Needless to say we will not be renting from Hertz ever again.
10.0 ExcellentJun 23 2017
The service Nas provided was great and timelyThe location is not correct on Google maps.
2.0 MediocreNov 29 2016
Poor customer servicePoor customer service
85 travellers who hired a car in Rio Rancho gave the car agency they used an average rating of 7,6

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