10.0 ExcellentOct 18 2021
Girl at front desk was super friendly and helpful. I even got upgraded to a nicer car. Great experience.
1.9 HorribleAug 9 2021
Checkin was a disaster - car was dirty, had scratches that weren’t in the previous report. Then they switched us to another car, and the tank wasn’t even full, had to drive with them to the petrol station so they could fill it up. Checkout too was a disaster, they asked for more money than what was in the initial rental agreement because they had decided to upgrade us. The so called « manager » of the branch could not do anything about it (i don’t think we can say he is a manager if he can’t take any decisions to give decent service). We had to pay the increased amount and claim at a later stage via mail to customer service. Sixt doesn’t care about its customers and is providing the worst service i’ve ever seen. Run away.
10.0 ExcellentJul 21 2021
Petrol is super expensive, so rental car experience in Europe needs to be analyzed carefully. When everything is taken into consideration if you can fly between cities, I know, major cities, fly, renting a car is super expensive plus you have to deal with thousands of cars during summer travel -I'm in Croatia- where Europeans are headed to the beaches and islands and you have to deal with some drivers who come within centimeters of your rear if you're in the highspeed lane going 100 MPH and in "their" way. We American drivers think we're supposed to drive in the left hand lane and the answer to that is a big NO, NEVER! Other factor in calculating costs are the toll roads, so it comes to a lot of cash to rent a car, but if you have no other choice, then be my guest.
6.4 GoodSep 17 2019
The car was clean, easy to drive, and gave us no problems. The staff understood the rental policies very well and they and gave us a couple very helpful hints to save us from getting dinged with more charges. Take pictures of the car at pick up and fill up the tank before drop off.Purchasing insurance on Kayak ins't recognized by Sixt. There were several nickel and dime charges on top of not purchasing insurance thru Sixt. Our rental ended up being about twice what it was on Kayak. Be sure to take photos of the car at pick up. It came in handy at drop off.
2.0 MediocreAug 26 2019
I didn't realize purchasing insurance at the time of making the reservation would be non-refundable if I cancelled my reservation. That should be printed in large text prior to simply adding it onto the rental. If it can be added after the reservation is made, it should be refundable if cancelled.
9.2 ExcellentAug 16 2018
fiat 500great car. clean order. friendly personelexpensive insurance
5.2 OkayOct 9 2017
It was a clean car that drove well.We had purchased car insurance through Allianz that we were referred to on the Kayak site. Sixt did not honor the insurance and the amount of our rental skyrocketed and was many times the amount quoted on the site and for which we agreed to when we booked the car due to there saying we had to have their insurance and Allianz wouldn't be accepted. So we were out the amount we paid for Allianz and the additional amount for the car. We feel we should be compensated!!
2.0 MediocreJun 25 2017
TerribleNothingHorrible drop off experience. Crowded office, no signs. Spent 45 minutes in crowded office only to be told drop off was 300m down the road. Dropped off car and then was told to head back to main office 300m away saying they needed to remove a hold on my account. Spent another 30 minutes before one girl behind the desk said here colleague misspoke and I did not need to wait there. No coordination, lots of confusion, will never ever rent from Sixt again in Croatia. Especially in Split. Avoid Sixt in Split at all costs!
6.0 GoodJun 22 2017
The car was easy to drive and clean. Drop-off crew was friendly. Great gas mileage on the car.We paid for a GPS system which we couldn't use due to the language setting not functioning properly. We adjusted the language setting to English, but it continued to be in German and we couldn't understand or use the system. It caused a LOT of stress and problems for us, and when we told SIXT about the issue upon arriving to drop off the car, they didn't care at all. We paid for a feature we couldn't use by no fault of our own and I was disappointed in their lack of attention to our concerns and frustration. I am also disappointed in the fact that I bought the suggested insurance on the SIXT website only to be told that it didn't really provide any "real" coverage according to our customer service representative and she really insisted that we had no coverage all and needed to purchase this other insurance in addition to the one we already had. Why not offer this "real" or "all inclusive" insurance on the website when you're confirming the rental of the car instead of at the rental shop? It was a dubious move on their part and I was extremely frustrated that I implemented all suggestions prior to pick up, and then when it came time to get the car, suddenly it just wasn't enough coverage. Very questionable, but you're in a vulnerable position at that point...what can you really do?
10.0 ExcellentJun 17 2017
Would rent from Sixt again!Everyone was friendly & helpful. Great pricing!