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Cons:called for emergency help and got disconnected 3x after over an hour on hold. needed to replace the car after a 10 hour ordeal with my wife and I in a tow truck in the opposite direction of our destination taking away 10 hours from my business trip. all due to a faulty steering column that no tech support person could fix. UGH!!! awful and I am 60 years old and this never happened before in leasing cars since I was 25.
Pros:Very friendly manager helped me with pickup
Cons:I reserved a luxury vehicle almost 2 weeks in advance. I followed up with the store multiple times before my arrival to make sure they had something available. I was flying in from Arizona and was renting a car to drive back. The only car they had to offer me was a 4 cyl compact suv. That was not what I reserved. They were rude, unprofessional. I was not happy.
Pros:There was no car for me. All sold out. I could not believe that not body gave me a call at least. Try to reach Kayak and no one to answer. What kind of service is this.
Cons:To provide the car that I was promised.
Pros:Mark was super helpful.
Cons:Everything was great. Offer of upgrade to a Chrysler 300 was quickly accepted. Superb driving sedan for round trip to Chicago from SE MI.
Cons:Bigger parking lot.
Pros:Very courteous and prompt service and staff. Nicely professional. For my minivan, the lowered all the passenger seats into the floor for me.
Cons:All was great. This was my first dealing with this Enterprise facility, and I was impressed. My 8am pick-up and 5pm (same day) drop off went smoothly and quickly.
Pros:Staff very friendly and helpful, quick and uncomplicated service
Cons:Get service from the team. Very friendly and got me in and out fast as I was in a big hurry. Thanks again for the great experience!
Cons:The van that I rented was really dirty, and there was barley no gas. Also the tires and suspension on the van were in safe for a long trip like I was taking. They did give me 10% off which I felt they could of done better.
Pros:Everything vas excellent.
Cons:Phone call is too long .
Pros:friendliness of staff, easy pickup and drop off
Pros:Wonderful service. Extremely helpful, friendly and kind.
8,4 Very Good
Pros:They agent picked up the pieces on a very sloppy deal from other office Thanks to him!!!
Pros:The person who took care of us was very attentive and nice. We got an upgrade to a very nice car for free.
Cons:Nothing. Everything was fine.
Pros:The booking process was easy.
Cons:The vehicle was dirty, it had alarms that popped up when turning it on to let me know that it was out of washer fluid and needed an oil change. There was a significant shake in the steering wheel when driving at 70-75 on the express way. Overall the car should not have been rented to a customer.