|Pick-up location||Newtown Square|
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Pros:very professional, efficient, and informed
Pros:Staff was not helpful or friendly. Typical Delco customer service.
Pros:The pickup process was quick and the staff was friendly.
Cons:The truck smelled like someone had smoked a cigar in there and I saw a lot of pet hair on the back seat.
Pros:I liked the friendly staff...the ease of renting....the whole rental experience was satisfying......
Pros:Matt was very helpful, good price and upgraded
Pros:Kayak did not successfully make a reservation. When I arrived at Hertz I was notified that I, in fact, never had a reservation, despite my Kayak confirmation email. I will never use Kayak again and I am telling everyone I know never to use this scam service.
Cons:Kayak could have either made a real reservation or told me the truth that my reservation bounced.
Cons:Reserved a car for Friday 4pm pickup. Traffic was bad, so we ended up arriving a little after 5 at the Avis rental desk in Media PA and the rental agent was nowhere to be found. The desk is housed in Sears' Auto Center, and the Sears workers told us he was "picking up a car" and would be back in about 45 minutes. We did not stay to wait, as we had a previous engagement. However, we left our name and phone number for him to call when he returned. We received no phone call from him so had to pick up our car Saturday morning at 8am when they opened.