Pros: Everything was awesome! Getting a upgrade due to lack of vehicle available was awesome!Cons: Cleanliness!! I lost something and when searching the car I found two pieces of trash. Lots of streaks inside windshield and there was a glob of something inside windshield as well
10.0 ExcellentAug 25 2020
Pros: Yes friendly and helpfulCons: I wish that they told me the location that I supposed to pick up my car from was closed and Had to go to the Next location in town
5.6 OkayAug 24 2020
Pros: Staff was friendly.Cons: Took a long time (half hour) to get my car after arriving. There was only a half a tank of gas when I picked it up. Windows and mirrors were dirty and I had to clean them before leaving.
6.8 GoodJun 22 2020
Pros: I liked the car, very efficient on gas and very comfortable.Cons: Besides the car, the whole experience. I reserved my car to pick up on at the 36th and Riverdale, but when we arrived to pick up vehicle he could not find my reservation. When he was finally able to locate it, he told us it was because WE reserved it for the other Riverdale location, which we clearly did not as our reservation email said 36th and Riverdale. We drove the additional few miles to the other location. The lady that helped us was not very friendly, she said we were suppose to be there by 8am and that they had already rented our car out and that we would need to wait for a car to be cleaned. I showed her our email showing not only did we reserve it for a different location but we did not reserve it for 8am. She did not offer an explanation, she only said that it should take 15 minutes to wash the car and that there were a couple cars in front of us. There were NO other customers waiting in front of us. I left my husband there to wait for the rental since we were told it was only going to be 15 minutes. He ended up waiting almost 45-60 minutes til he could finally leave with the rental. The crazy part was the 36th and Riverdale location is only 1/2 mile from our house, he was planning on walking there originally to pick up the car. Can you imagine how frustrating this could have been if he had walked? We did not make the error, so why did we have to wait so long for a car to be cleaned when no other customers were even waiting for cars? Why were we not offered at least an explanation or an email in advance if a change had to be made? Poor customer service.
8.4 ExcellentAug 9 2019
Pros: Nice vehicle.Cons: Very expensive.
10.0 ExcellentJul 17 2019
Pros: Very friendly and attentive staff. No waiting at pick up and drop off. Nice vehicle.
Cons: They called me the morning off and said they did not have the cargo van for me. That left me in a very bad situation. They just told me that FedEx had taken it. They need to learn how to keep our reservation. Very poor business.
7.6 GoodJun 18 2019
Cons: At pick up I was told that the tank was about 3/4 full. I filled it up all the way and got it washed and vacuumed before dropping it off. The same person told me that it was a full tank and that I'd be charged for not filling it up. It was a little less than full at dropoff. That could be better.
8.0 ExcellentApr 9 2019
Pros: Staff was great, very friendly and quick service.
10.0 ExcellentMay 2 2017
Good locationPros: LocationCons: Nothing
4.0 OkayApr 6 2017
Not a wide selection of cars. Subpar customer servicePros: Prices are somewhat competitive but you get what you pay for in lackluster selection of available cars.Cons: I should say that Enterprise has better selection of cars and I always get a choice of cars from the lot. The staff at Hertz was not very excited to see me there and they picked a car from their small wall of keys. Enterprise guys were excited to see me and they always have the latest models. Choice will always win.
Pros: The pickup and drop off was relatively quick. Our car was available. They were even able to grant our old-school request of a CD player. The car worked perfectly and we had a great trip.Cons: On pickup, the attendant was disinterested. There was a big problem with the car mileage not matching, because it was new to the fleet. She refused to fix it. Thankfully the returning agent was wonderful and made sure we weren't charged for the "extra" thousands of miles.
10.0 ExcellentJul 30 2019
Pros: It was a quick and easy process to get the vehicle that I had reserved. I would use them again in the future.Cons: Not much. It would be nicer if it was closer to my house, but that cant be fixed to easily
10.0 ExcellentJun 25 2019
Pros: The staff was great to work with.
10.0 ExcellentOct 30 2018
Vehicle was awesomePros: Customer service was great and was offered a free upgrade.
5.2 OkayOct 24 2018
Dirty and latePros: It was a great vehicleCons: My reservation was for a 3:00 pick-up but the car wasn't ready until after 4:00. When I picked it up the interior was dirty. The steering wheel had nasty stuff smeared on it.
10.0 ExcellentAug 26 2018
SO kindPros: I ordered a full size car to take 5 big youth to dinner and was given an upgraded minivan at no extra charge after sharing my plans for the evening with the customer service rep. Super aware and responsive of their customers needs.
3.2 MediocreJun 22 2018
Cons: Car was super dirty. Miles were overstated
6.0 GoodNov 25 2017
Pros: The car was niceCons: It had dirt and crumbs from previous drivers (it wasn’t as dirty as the last budget rental I had, so I guess that’s good.) the staff was nice enough, but they were distracted with other things and made me feel like I was inconveniencing them.
10.0 ExcellentJul 29 2017
Pros: Fast and efficentCons: Nothing
5.2 OkayJul 25 2017
Could be betterPros: They let me add a second driver for free instead of making me pay the $18 per day fee. They were fast at check in/out and had the car ready when I got there.Cons: The car was really dirty and smelled gross. I didn't get the car I asked for and had a hard time fitting all our child car seats in the back.