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Pros:Drop off was easy
Cons:They were not able to vacuum the vehicle because of the rain, but it was clean.
Cons:Good staff the car was dirty
Pros:Absolutely nothing I cancelled the reservation
Cons:Clearer on the instructions
Pros:I had a long term rental (2 months) booked and confirmed. Then I was told they had no cars available of my class and that I should pay for a higher class, meaning a whole lot more money. On top of that the insurance was almost as much as the total cost of what I had payed in my reservation. So how does that work? I pay an amount that I think it is roughly my rental car cost and it turns out it is half of it because of the insurance? Why dont you communicate this in advance? I was so upset that I walked away without a car. And guess what, they did not care at all.
8,0 Very Good
Pros:Nothing....even their car selection was awful.
Cons:Everything in general. The incompetence of their staff, their lack of knowledge, how deceitful their charging practices are (yes, they are additional charges that will not be disclosed until you are actually in the store), their customer service department (oh my God...these are the worst people I've ever talked to on the phone), how understaffed these locations are, etc.
8,0 Very Good
Pros:Michael was extremely helpful with securing my rental. He was very considerate and patient.
Cons:I encountered 2 issues. First, the cigarette charger was inoperable in the vehicle which caused a delay in our departure. We have 3 toddlers and some form of entertainment was a paramount. We evenly came up with a work around as well as found a Auto Zone to replace the blown fuse. Second, the numbers available to call for extention were unmanned and I was told the one number on the keychain was 24/7. The contract was extended with success however a courtesy call or text would have saved a lot of heartache and stress wondering if messages and email request were received.
Pros:That was a nice car
Cons:They lied to me ,first they did not have a car I ask for ,the car has the dent I did not see ,after I took the car back they told me I did that,I believe the knew it.
Pros:Quick service and a clean car
Cons:They didn't have the car I reserved si I had to take a SUV and pay more, plus the cigarette odor at the SUV was really heavy....
Pros:Excellent Customer service.
Pros:Easy pick up and drop off
Cons:Everything was perfect
Cons:On August 22nd I reserved online a passenger van to be picked up on August 24th. I was able to reserve it online but the next day I received a call from enterprise rent a car saying that they don't have that vehicle, I tried 3 other enterprise locations and after reserving this type of vehicle they would all call me about one hour later to tell me that they do not have a passenger van. So I made 4 reservations that had to be canceled in the end, this is ridiculous, apparently, they do not know which vehicles they have in stock, I told them I will never rent from enterprise again.
8,4 Very Good
Cons:The vehicle I rented changed after I made my reservation. The confirmation screen said one type of vehicle while the email said a smaller type of vehicle. I was glad that I took a screenshot of the confirmation screen as proof of the larger vehicle.
Pros:Enterprise does not accept debit. That's frustrating when you get to the counter and find out.
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Pros:Drop off super easy
Cons:Every thing went great.
Pros:Staff was friendly. Pickup and drop off was effortless
Cons:The cars have damage and they small of some vehicles
Pros:staff great, nice upgrade, helpful
Pros:Terrible! Didn’t have the car.
Cons:Stop allowing people to book rentals when you all don’t have cars.
Pros:No friendly, not ready for my reservation car I have to wait more than an hour until I got returned car
Cons:Honesty & punctual, they have to know everyone has a job to do!