|Pick-up location||Land O' Lakes|
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Pros:The staff was difficult at the airport, we had to pickup are car at a different location(On Nebraska) and to get a Uber to that location. Once we got there.....The young lady was very helpful. Was concerned on drop off because we originally was to have a car from the airport but the young lady state we could drop off the car at 3909 hillsborough ave. Which was ok but we still were inconvenienced on a expense of getting a Uber.
Cons:Making sure that you have enough vehicles to rent to customers. All three locations next to enterprises did not have cars to rent to customers. Customers were pissed off and being turned away without any assistances.
Cons:Enterprise accepted my reservation for a Sunday return to a location that is not open on Sundays. I walked to the Dropbox to find that “due to security issues” they do not accept drop offs after hours and if you drop the keys, you are liable for anything that happens to the vehicle. My flight out was before they opened on Monday. I spent 90 minutes on the phone trying to find someone who could tell me what to do and ultimately, no one had an answer for me. National chain submitted a ticket with the branch I was using in HOPES that they wouldn’t charge me if I returned the car to the airport the next day. Apparently the national brand has no way of contacting branch managers in instances like this and they also don’t have authority to waive fees on behalf of stores using their name. The entire experience was extremely inconvenient. Luckily I didn’t miss a flight because of it but as a young female renting a car alone, I did NOT appreciate sitting in a car in a bad part of town (bad enough for them to blame no drop offs on security issues) for 90 minutes. It has been 2 days since Sunday and I still have not received a call regarding my experience, though I’ve left multiple messages. I’ve had great experiences with Enterprise in the past but the lack of competence I experienced from the team this past weekend will cause me to take my business elsewhere going forward. I know mistakes happen but a large chain should have a much better internal communication system and plan for things like this. Very disappointing.
Pros:It was ugly and stressful experience. Everything could and should be better.
Pros:With some hesitation my issue was resolved.
Cons:My rental car smelled of marijuana and after waiting for an hour I asked for a discount instead of waiting even longer for them to get another car in. After leaving and having the car closed up for an hour, the smell was unbearable. I was not comfortable driving my children around in that vehicle. After several phone calls, they were able to replace my vehicle. I was very disappointed that I lost almost a day of my vacation.
Cons:I had a rental a car reservation for my business trip. The night before my flight. Enterprise called and cancelled my car. Thwy explained they had more reservations than they had cars. It was extremely hard to find another since i found out it was spring break for others. Thank God Fox rentals pulled thru for me. Unless something changes, I've rented my last Enterprise car. I've even purchased Enterprise used cars for my salespersons.
Pros:They cancel my reservation
Cons:Update their availability
Pros:Nothing, this location is permanently closed, however still renting cars somehow? My reservation was transferred to the next closest location 30 minutes away the afternoon before I picked up the car.
Cons:Stop renting cars from a location that is permanently closed.
Pros:I ordered this car the night before, and received confirmation emails, but when I went to Hertz the next morning the boy there VERY rudely informed me that there are no cars available and that nothing is actually confirmed when you order online. This makes NO SENSE and completely ruined our plans. The boy then told us there was one car available that would be $100 more than the car we were originally “confirmed” for, but he refused to honor the price that we thought we would be paying. I am beyond disappointed and disgusted by the way we were treated this day. I will never be a customer again.
Pros:Better than renting at the airport.
Pros:Car was in good condition and had no mechanical issues.
Cons:Pick up was slow, inconvenient, and confusing. A different car was provided than I had reserved. Some audio features in the car did not work. I returned the car with the same amount of fuel as when I received it, but was still charged a refueling fee.
Pros:Very friendly staff. Pick up and drop off really fast and easy.
Cons:It would be nice to be open on weekends, or have a key dropp off slot. One more day would have been much more convenient.
Pros:Drop off place was very close to our home making it fast and easy to return the car.