It was horrible. It’s scam, they try to charge you 45cent a mile any mileage over 150 miles a day and on top of that there was no cars available, so I ended up canceling my reservation. Plus the $500 deposit they ask for.
I paid on kayak only to find out I had to pay 3 times as much when I arrived at the car place (I had insurance through my credit card yet they forced me to get their insecure) which was 3 times as much as the car which seemed like a scam. I walk outside to get my car and they gave my car away to someone else, then tried to give me a giant gas guzzling suv that was dented and rusted and dirty. I said no. He then gave me a cross over toy car, that smelt like a dead fish from whoever was sitting in the seats, uncomfortable seats and head rest that poked into the my neck and head. The guys that work there need to be a bit more professional and not so gangster and silly acting too.
the car itself was in great condition, clean and ready. The shuttle service was a little slow and the drop off (after hours) was a little scary. i had to give the keys to he front desk agent at the Hilton with no receipt or proof of dropoff. I made sure to take a pic of the agent for myself
High mileage vehicle with worn out front tires, front windshield small crack and very dirty inside and outside
Unable to adjust charges nor talk to management to rectify issues. Will never rent from them again
I had to wait over an hour for my vehicle. My car wasn’t even there. Staff was polite and offered me water and a snack . Many irate customers that left upset. Said they had 24 hour shuttle service . I had an early flight. Dropped off vehicle to be told by Hilton staff that shuttle does not start 5:30. My flight boarded at 5;55. Thankfully the shuttle employee drove me over. I did not miss my flight. The car was an upgrade but smelled of cigarette smoke. Also kept warning me to replace batteries in key fob Don’t think I will use Easirent again
