Key Biscayne Car Hire

Cons: Key Biscayne office not open on Saturday until noon as advertised. Turns out this is satellite of city office and notice should have been on door for number to call (but was not). either way was left standing outside office rebooking with Enterprise at office 6 miles away to which we had to get immediate Uber to avoid second office shutting on us. The car was ultimately a 'convenient' upgrade (ie was available when others, including our booking, weren't). Service was poor to average and office at downtown Miami Hyatt shabby. Return to Key Biscayne ultimately was to same person who served us downtown and who probably should have been on Key Biscayne for the pick up! Service was more apologetic and concerned on drop off, but it was clear that reference to 'someone' not putting sign up was in fact a hidden confession (the truth would have been nice.) Key Biscayne office an empty box and not a clean one! Even the car (a premium upgrade) was battered in places. Generally poor...but ultimately (after discount) good value. Would have paid for better service, open office (only went there for presence on Key) and cleaner all round environment.

Cons: Car rental was for my father in law on a Saturday. He was on a do not rent list and the number we were given to find out was open Monday to Friday. We had to go to enterprise! Upon calling Hertz Monday they indicated file was clean “ we do not know what issue was”. A bad joke, frankly.