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2 locations in Kaneohe
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Reviews
2,0 Poor
Jul 2019
Cons:
Everything, horrible treatment from start to finish and in the end I ended up canceling my reservation and going with another rental agency.7,2 Good
May 2019
Cons:
Took way too long to get car9,6 Wonderful
Aug 2018
Pros:
Easy and fast pick up and drop off. Excellent car.10,0 Wonderful
Aug 2018
Pros:
That Hertz was willing to work with me, even though I rented through a hotel. I will never rent through a hotel because they have cars that need an oil change, incorrectly write down mileage on the odometer. Kevin F and Jack P took care of me and made me want to work with Hertz next summer when I will be back for another 6 weeks.Cons:
I did not know that the cars rented from a hotel are the second string. Cars that were in wrecks, but repairable. And the help that staffed these places, were unorganized and at times did not answer the phone. I will always rent from an airport because you get what you pay for.6,4 Okay
Jul 2018
Pros:
Car was clean and drove well. Didn't have any issues there.Cons:
The customer service agent left something to be desired. I found myself multiple times just standing there waiting for direction. He was very nice but failed to communicate what I needed to do (sign the receipt, provide ID and card, etc.). It wasn't too bad but made me feel awkward.5,2 Fair
Jul 2018
Pros:
Pick up location was an hour Uber ride from Honolulu Airport. I thought we were booking at HNL. That’s what I booked for on price line. I believe it was their error. The district manager allowed me to return at the airport so that was great.6 locations in Kaneohe
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8,0 Very Good
May 2021
Pros:
Ya they were very friendly.Cons:
To have a shuttle from airport.Maybe need more help so can go faster instead of waiting so long. Even drop off took long before we could leave.10,0 Wonderful
May 2021
Pros:
I was extremely impressed with the customer service of Megan Long at the Ahua office. She resolved my rental problem by going above and beyond in getting me into a rental car.6,0 Okay
Apr 2021
Cons:
Enterprise tried - twice - to charge us for a second driver after assuring us - three times - that there would no charge if the second driver is the renter's spouse and both drivers are on the same insurance policy. Before traveling, we called the rental office to ask if there would be a second-driver charge. We were assured by Megan there would not be. When we picked up the car, Megan assisted us, and assured us once again that there would be no second-driver charge. However, the rental agreement (which we did not review adequately in real time) showed a $435 second-driver charge. We called the rental office to find out what went wrong. Megan was not in, but Jill (the rental-office manager) apologized and assured us that the charge was being removed from our rental agreement. When we returned the car, the final rental agreement/credit card charge once again included the second-driver charge. We complained, and received an adjustment on the spot. But Enterprise's behavior was incompetent at best and blatantly dishonest at worst.10,0 Wonderful
Apr 2021
Pros:
Easy and fastCons:
Specify that this IS NOT the Enterprise at the Honolulu airport. I searched for car rental at the airport and this location came up. There’s 2 Enterprises near the airport. One is the official location with a shuttle, this one was off site and required a cab/Uber/Lyft. Was not happy to discover this after a long travel day.2,0 Poor
Mar 2021
Cons:
Place was closed.8,0 Very Good
Jan 2021
Cons:
Crazy pickup line over an hour Car not very clean but happy to get one in covid Price amazingOne location in Kaneohe
One location in Kaneohe
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