1.9 HorribleSep 11 2021
I had scheduled my pickup for the city of Palm Desert and once we arrived for the rental car they told us it was in Indio. I had the confirmation showing the location for pickup SAID palm desert but for whatever reason they said differently. I know it could have been a glitch or something out of their hands but it was just inconvenient for our plans since we need the rental while our car is being fixed in the shop from an accident.
10.0 ExcellentSep 4 2021
The car was very clean, thank you to the guys in the back. Anastasia was pleasant and cordial, should be commended for her out going personality. Also kudos to the lady manager who made the transaction very smooth. One of the very best experiences EVER! Yes! I will use them again and again
10.0 ExcellentMay 3 2021
The staff was great and my drop off was super easy.Couldn't get the bluetooth to work in the car
2.0 MediocreMay 1 2021
Did not have car I ordered. Tried to get me to take smaller car. I refused. Was given a hard time by salesman and then he went away. Tried to speak to manager, was ignored. Staff very unfriendly. I had to leave without a car. Was a disaster. I went to Avis and was treated as a customer should be. Rented a car to my choice for 2 weeks.more honest treatment of a customer. A manager that would listen to my problem. A less hostile attitude. Have used Enterprise in the past, would never use again.
10.0 ExcellentApr 21 2021
The entire check-in process was very quick (under 15 minutes). The staff was very friendly and I'm extremely grateful that the pickup truck option was available. The truck was excellent. I'm very pleased with my whole experience.Beware that Enterprise does not necessarily pick you up. The corporate website says "within 10 miles, non-airport." But, what you'll find is that the 10 mile radius is not followed. Instead, each Enterprise location goes by MUNICIPAL BOUNDARIES. So, even if you're within 10 miles of an Enterprise location, but across a suburb/town line, they will not pick you up. That was disappointing.
10.0 ExcellentApr 3 2021
Very easy!!! Beat experience.
2.0 MediocreMar 26 2021
They called the morning of to tell me they didn’t have any cars! I expect not to be charged!Horrible! They take your reservation. Then call and leave a message saying they have no cars!!
2.0 MediocreFeb 1 2021
The location was closed when I arrived. I don't know why I was able to scheduled this pick up time when the office is closed. Great job kayak.Literally everything.
2.0 MediocreFeb 1 2021
You guys booked me for a car that WAS NOT AVAILABLE...That, in plain, simple english...SUCKS...I will never use KAYAK for CAR RENTALS..EVER AGAIN
8.0 ExcellentDec 4 2020
Staff very helpful, great ride and price.Hard to get in snd out of truck due to height.